Pet Retail Store Manager — Lead Team & Delight Customers

Petstock Group; Gympie Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Mental health support

Sustainability & community programs

Additional paid leave & parental leave

Health & wellness discounts

Workplace Banking access

Job summary

Petstock Gympie is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will drive sales performance, stock integrity and a safe, inclusive retail culture in our Gympie store.

As part of the Petstock Group, you will recruit, coach, and develop your people, partner with local marketing, and foster strong community ties while advancing your retail career in a supportive environment.

Qualifications

• Experience in a similar store/retail leadership role.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership to motivate and build a high-performing team.
• Ability to prioritise and manage conflicting priorities.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Flexible and adaptable to changing work conditions.
• Strong interpersonal skills to build relationships with customers and the team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, fostering a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Create a fun, supportive in-store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target achievement

Team motivation

Prioritisation

Health & safety

Business acumen

Adaptability

Interpersonal skills

Job description

Petstock Gympie is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will drive sales performance, stock integrity and a safe, inclusive retail culture in our Gympie store.

As part of the Petstock Group, you will recruit, coach, and develop your people, partner with local marketing, and foster strong community ties while advancing your retail career in a supportive environment.