Retail Store Manager | Gympie

PETstock Pty Ltd; Gympie Regional; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Additional Paid leave

Parental leave

Mental health & wellbeing support

Staff discounts

Job summary

Petstock Gympie is seeking an Store Manager to lead a passionate team and deliver world-class customer service. You will play a key role in the Petstock Group’s success and be responsible for driving sales, coaching staff, and creating a safe, high-performing store culture.

You will recruit, onboard, and induct top talent, manage stock effectively, and stay current with pet care products and services. Join a values-driven team dedicated to pets, people, and community.

Qualifications

• Experience leading a store or retail team and driving sales growth.
• Proven ability to meet or exceed sales targets.
• Strong leadership to motivate a high performing team and foster a positive culture.
• Commitment to safe Work, Health & Safety practices.
• Excellent customer service and relationship-building skills.

Responsibilities

• Lead and mentor your team daily to deliver world-class customer service.
• Coach team members to develop knowledge and skills.
• Lead from the front to ensure exceptional in-store experiences.
• Foster a strong safety mindset and ensure safety compliance.
• Recruit, onboard, and induct capable new team members.
• Oversee stock management and stock integrity processes.
• Keep up to date with product knowledge and services.
• Create a fun, supportive store culture.

Skills

Store leadership

Sales target achievement

Team motivation

Health & Safety

Customer service

Job description

Take on the role of Store Manager at Petstock Gympie and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group. Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store/ retail leadership
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Your Recruitment Journey with Petstock

• Introductory Phone Screen - If shortlisted, one of our friendly Recruitment Team members will contact you to discuss your experience and the opportunity.
• Face-to-Face Interview - Meet your potential leader, learn more about the role, and showcase your leadership experience.
• Pre-Employment Checks - Successful candidates will be required to complete pre-employment screening, including two reference checks and a police check.

Why Petstock is the Place for You

Free access to mental health, financial & wellbeing support services through our Sonder service From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger.

Because giving back, together, is what we do!

• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets.

Our connections with pets help us as people...at the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

The Petstock Group is built on family values and our passion for pets and animals. We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm.

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.