Pet Care & Service Supervisor (Casual)

Petbarn; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Petbarn Paddington is seeking a Casual Supervisor to lead and support daily store operations while delivering expert pet wellness guidance. You will coach staff, ensure high-volume service levels, and maintain organized shelves for smooth customer experiences.

You will train the team, assist with sales and returns, and take responsibility for opening and closing the store with security tasks, enabling a supportive, friendly shopping environment.

Qualifications

• A natural love for animals and people.
• At least two years' experience working with a high-volume retailer.
• Friendly, patient, and eager to help.
• Organised and detail-oriented.

Responsibilities

• Provide supervisory assistance to the Store Manager and Assistant Store Manager.
• Provide knowledgeable, caring advice on pet wellness products.
• Build relationships with customers, offering warm, genuine service.
• Train and coach the store team to deliver service excellence, business objectives and best practice.
• Keep the store organised and shelves well-stocked (some heavy lifting required).
• Assist with sales, returns, and large purchases.
• Responsibility of opening and closing the store with associated security tasks.

Skills

Supervisory experience

Customer service

Team training

Retail operations

Store operations

Pet wellness

Job description

Petbarn Paddington is seeking a Casual Supervisor to lead and support daily store operations while delivering expert pet wellness guidance. You will coach staff, ensure high-volume service levels, and maintain organized shelves for smooth customer experiences.

You will train the team, assist with sales and returns, and take responsibility for opening and closing the store with security tasks, enabling a supportive, friendly shopping environment.