Casual Supervisor - Petbarn Paddington

Petbarn; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

Petbarn Paddington is seeking a Casual Supervisor to lead and support daily store operations while delivering expert pet wellness guidance. You will coach staff, ensure high-volume service levels, and maintain organized shelves for smooth customer experiences.

You will train the team, assist with sales and returns, and take responsibility for opening and closing the store with security tasks, enabling a supportive, friendly shopping environment.

Qualifications

• A natural love for animals and people.
• At least two years' experience working with a high-volume retailer.
• Friendly, patient, and eager to help.
• Organised and detail-oriented.

Responsibilities

• Provide supervisory assistance to the Store Manager and Assistant Store Manager.
• Provide knowledgeable, caring advice on pet wellness products.
• Build relationships with customers, offering warm, genuine service.
• Train and coach the store team to deliver service excellence, business objectives and best practice.
• Keep the store organised and shelves well-stocked (some heavy lifting required).
• Assist with sales, returns, and large purchases.
• Responsibility of opening and closing the store with associated security tasks.

Skills

Supervisory experience

Customer service

Team training

Retail operations

Store operations

Pet wellness

Job description

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! As a Causal Supervisor at Petbarn Paddington, you’ll help pet parents make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

• Provide supervisory assistance to the Store Manager and Assistant Store Manager
• Provide knowledgeable, caring advice on pet wellness products
• Build relationships with customers, offering warm, genuine service
• Train and coach the store team to deliver service excellence, business objectives and best practice
• Keep the store organised and shelves well-stocked (some heavy lifting required)
• Assist with sales, returns, and large purchases
• Responsibility of opening and closing the store with associated security tasks

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A natural love for animals and people
• At least two years' experience working with a high-volume retailer
• Friendly, patient, and eager to help
• Organised and detail-oriented

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across the Greencross network including Petbarn stores and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program and corporate health insurance
• Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family

Be part of a company with a commitment to giving back to the community through the Petbarn Foundation