Casual Supervisor

Petbarn; Sydney; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Discounts across Greencross network

Petbarn store/Greencross Vets benefits

Career growth opportunities

Novated leasing access

Workplace benefits program

Health insurance corporate rates

Employee Assistance Program

Job summary

Petbarn in Sydney’s NSW region is seeking a Casual Supervisor for the Narellan store. You will supervise alongside the Store Manager, provide expert advice on pet wellness, and lead a team to deliver warm, genuine customer service while maintaining organised shelves and smooth store operations.

The role emphasizes building relationships with customers, coaching staff, and handling opening/closing duties with security tasks.

Qualifications

• Natural love for animals and people.
• Passion for customer service.
• Friendly, patient, and eager to help.
• Team player.
• Retail or customer service experience desirable.
• Organised and detail-oriented.

Responsibilities

• Provide supervisory assistance to the Store Manager and Assistant Store Manager.
• Provide knowledgeable, caring advice on pet wellness products.
• Build relationships with customers, offering warm, genuine service.
• Train and coach the store team to deliver service excellence, business objectives and best practice.
• Keep the store organised and shelves well-stocked (some heavy lifting required).
• Assist with sales, returns, and large purchases.
• Responsibility of opening and closing the store with associated security tasks.

Skills

Customer service

Retail experience

Pet care knowledge

Team leadership

Job description

At Petbarn, Australia’s leading pet speciality retailer, we're passionate about making the world a happier place through the love of pets! As a Casual Supervisor at Petbarn Narellan, you’ll help pet parents make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

• Provide supervisory assistance to the Store Manager and Assistant Store Manager
• Provide knowledgeable, caring advice on pet wellness products
• Build relationships with customers, offering warm, genuine service
• Train and coach the store team to deliver service excellence, business objectives and best practice
• Keep the store organised and shelves well-stocked (some heavy lifting required)
• Assist with sales, returns, and large purchases
• Responsibility of opening and closing the store with associated security tasks

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness

About You:

• A natural love for animals and people
• Passion for customer service
• Friendly, patient, and eager to help
• Team player
• Previous experience in retail or other customer service role is desirable
• Organised and detail-oriented

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across the Greencross network including Petbarn stores and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program and health insurance corporate rates
• Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation

Ready to Join?

Please note that only shortlisted candidates will be contacted