Kleenheat Customer Service Officers - (Early January 2027 start!)

Wescef; Perth; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Share plan

Incentive plan

Flexible work

Novated leasing

Staff discounts

Parental leave

Professional development

Job summary

Kleenheat in Perth is seeking customer-focused individuals to join as Customer Service Officers starting early January 2027. You’ll be the first point of contact, delivering easy, helpful, and memorable experiences across phone, email, web chat and social media.

This permanent onsite role offers development opportunities, a collaborative team, and flexible work options where applicable. You’ll handle account setup, billing questions and multi-channel support while building trusted relationships

Qualifications

• Customer service experience and a passion for helping people succeed.
• Excellent communication skills with the confidence to connect with customers from all walks of life.
• Positive mindset, integrity and commitment to an inclusive workplace.
• Adaptable and calm approach within a fast-paced environment.

Responsibilities

• Deliver exceptional customer experiences across phone, email, web chat, and social media.
• Work as part of a high-performing team that values collaboration and continuous improvement.
• Resolve customer enquiries efficiently and accurately.
• Provide effective solutions that support customers in account setup, maintenance and billing requests.
• Build trusted and positive relationships through every customer interaction.

Skills

Customer service

Communication

Time management

Tech savvy

Collaboration

Adaptability

Tools

CRM software

Job description

Kleenheat Customer Service Officers - (Early January 2027 start!)!

Date: 29 Oct 2026

Location: Perth, WA, AU, 6000

Kleenheat are hiring Customer Service Officers - opportunities will commence in early January 2027!

• Be apart ofa supportive, inclusive team where contributions matter.
• Development opportunities to keep learning in the role whilst helping customers every day.
• Permanent onsite position located at our Perth CBD offices and easy access to public transport

Help Create Great Customer Experiences

We're looking for customer-focused people who genuinely enjoy helping others. As a Customer Service Officer, you'll be the first point of contact for our customers, making every interaction easy, helpful, and memorable.

Whether it's setting up an account, answering billing questions, or providing support across multiple channels, you'll play a pivotal role in delivering an outstanding customer experience.

About Kleenheat

Kleenheat has been providing energy solutions to homes and businesses across Western Australia for more than 65 years.

We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful customer service.

This is a truly unique opportunity to work with an established and trusted brand in the Perth market. Kleenheat is also well positioned for growth, having recently launched a new solar and battery offering for West Australians.

We pride ourselves on our values of One Team, Accountable, Customer Focused and Forward Thinking, with the understanding that our success is underpinned by our people.

As a Customer Service Officer in Kleenheat, you will:

• Deliver exceptional customer experiences across phone, email, web chat, and social media.
• Work as part of a high-performing team that values collaboration and continuous improvement.
• Resolve customer enquiries efficiently and accurately
• Provide effective solutions that support our customers.
• Assist with account setup, maintenance, and billing-related requests.
• Build trusted and positive relationships through every customer interaction.

What You'll Bring

• Customer service experience and a passion for helping people succeed.
• Contact centre experience is a bonus, but not essential.
• Excellent communication skills with the confidence to connect with customers and stakeholders from all walks of life.
• Positive mindset, integrity, and a commitment to our respectful and inclusive workplace.
• Adaptable and calm approach within a fast-paced environment.
• Strong organisational and time management skills, with an eye for detail.
• Confidence using technology and digital tools, with the ability to learn new systems quickly.
• Collaborative and team-first mindset that continues to meet the overall success of the overall team and business.

Our Kleenheat Selection Day

At Kleenheat, we recognise that applying to a new role is a big decision. Therefore, we aim to remove the guesswork by letting you know what you can expect.

We will be running an Assessment Centre for all our shortlisted candidates to actively participate. This is your time to show your talent and engage with the broader Kleenheat Customer Service team. Take this time to learn about us and whilst we get to know you!

The scheduled date for this session is scheduled for 23rd November between 10am to 1pm.

Applications will close on 10th November 2026.

Due to the commencement date for these positions, we reserve the right to start the recruitment process prior to the closing date.

We would like to advise that only shortlisted candidates will be contacted at this time.

WesfarmersCEF/Kleenheat Benefits

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF) and Kleenheat, we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Competitive remuneration, including access to the Wesfarmers employee share plan and participation in our annual incentive plan.
• Flexible working arrangements, including some work-from-home options where applicable.
• Salary sacrifice opportunities, including novated leasing.
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events.
• Paid parental leave of up to 18 weeks.
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group.

These positions are suitable to candidates with the applicable Australian Work Rights.

Agency applications will not be accepted.