Multi-Channel Customer Experience Officer — Perth

Energy & Fertilisers Limited; Perth; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Salary sacrifice opportunities

Staff discounts

Paid parental leave

Ongoing professional development

Job summary

Kleenheat is hiring Customer Service Officers for permanent onsite roles in Perth, starting in January 2027. You will be the first point of contact for customers, delivering easy, helpful interactions across phone, email, web chat and social media.

Join a high-performing team with development opportunities, flexible benefits, and easy access to public transport from our Perth CBD offices. You’ll help with account setup, billing requests and provide solutions that enhance the customer experience.

Qualifications

• Customer service experience and a passion for helping people succeed.
• Excellent communication skills with the confidence to connect with customers and stakeholders from all walks of life.
• Adaptable and calm approach within a fast-paced environment.

Responsibilities

• Deliver exceptional customer experiences across phone, email, web chat, and social media.
• Work as part of a high-performing team that values collaboration and continuous improvement.
• Resolve customer enquiries efficiently and accurately.

Skills

Customer service

Communication skills

Teamwork

Job description

Kleenheat is hiring Customer Service Officers for permanent onsite roles in Perth, starting in January 2027. You will be the first point of contact for customers, delivering easy, helpful interactions across phone, email, web chat and social media.

Join a high-performing team with development opportunities, flexible benefits, and easy access to public transport from our Perth CBD offices. You’ll help with account setup, billing requests and provide solutions that enhance the customer experience.