Customer Service Officer in Perth CBD | Growth & Benefits

Wesfarmers Chemicals, Energy and Fertilisers; Perth; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Salary sacrifice opportunities

Staff discounts

Paid parental leave

Professional development

Job summary

Kleenheat in Perth is seeking Customer Service Officers to join a supportive, inclusive team starting January 2027. You will be the first point of contact for customers, handling inquiries across phone, email, web chat and social media to create easy, helpful interactions.

These permanent onsite roles offer development opportunities, with a focus on delivering outstanding experiences, account setup and billing support within a values-driven culture. Close to public transport in the Perth CBD.

Qualifications

• Customer service experience and a passion for helping people succeed.
• Excellent communication skills with the confidence to connect with customers and stakeholders from all walks of life.
• Experience in contact centre is a bonus, but not essential.
• Adaptable and calm in a fast-paced environment.
• Strong organisational and time management skills.
• Comfort with technology and digital tools.
• Collaborative and team-first mindset.
• Respectful and inclusive workplace values.

Responsibilities

• Deliver exceptional customer experiences across phone, email, web chat, and social media.
• Work as part of a high-performing team that values collaboration and continuous improvement.
• Resolve customer enquiries efficiently and accurately.
• Provide effective solutions that support our customers.
• Assist with account setup, maintenance, and billing-related requests.
• Build trusted and positive relationships through every customer interaction.

Skills

Customer service experience

Communication skills

Adaptability

Time management

Tech-savvy

Team collaboration

Positive mindset

Integrity

Job description

Kleenheat in Perth is seeking Customer Service Officers to join a supportive, inclusive team starting January 2027. You will be the first point of contact for customers, handling inquiries across phone, email, web chat and social media to create easy, helpful interactions.

These permanent onsite roles offer development opportunities, with a focus on delivering outstanding experiences, account setup and billing support within a values-driven culture. Close to public transport in the Perth CBD.