Personal Banking Advisor - Glenelg, SA

Westpac; Adelaide; On-site; AUD 25,000 - 34,000; Part time

Job summary

Westpac is seeking a Personal Banking Advisor for our Glenelg branch in Adelaide, a part-time, permanent role delivering personalised banking solutions to customers. You’ll welcome customers, discuss needs and guide them to the right products, in person or over the phone.

Working 25 hours per week across Monday to Friday, 10am–3pm, you’ll build trusted customer relationships, achieve targets and grow your career with comprehensive training and support from a dynamic team.

Qualifications

• Customer service and sales experience in a customer-facing or phone-based role with target experience.
• Resilience with ability to stay calm in challenging situations.
• Comfortable working towards sales/referral targets and calling customers.
• Numerical ability, cash handling and financial transaction accuracy.

Responsibilities

• Welcome customers and uncover financial needs to offer tailored banking solutions.
• Assist customers in-branch and over the phone with banking products and services.
• Refer customers to specialist Banking teams when needed.
• Provide excellent service to empower customers to manage their money.

Skills

Customer service

Sales

Resilience

Phone sales

Target driven

Numerical skills

Job description

• Permanent part-time opportunity available at Westpac’s Glenelg branch
• Genuine opportunity to begin a long-lasting career
• Empower our customers to make the most of their money
• Hours:25 hours per week across Mon to Fri

As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 10am – 3pm across and inclusive of Monday to Friday.

What do I need?

• Customer service and sales experience,ideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.