PERS Support Officer

Muswellbrook Shire Council; Muswellbrook; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Training Courses + Professional Dev.

Flexible work arrangements (Flexi)

Aquatic & Fitness Centre staff 40% off

Employee Assistance Program (EAP)

12% Superannuation

Job summary

Muswellbrook Shire Council is seeking a PERS Support Officer to provide essential administrative support to the Planning, Environment and Regulatory Services team. You will issue property certificates, respond to enquiries, and help with process improvements and reporting.

The role offers a 12-month temporary full-time arrangement, 35 hours per week, starting January 2027, with salary from $65,100 to $70,248 plus 12% superannuation.

Qualifications

• Certificate III Business Administration or equivalent qualifications/experience.
• Advanced competence in the use of Microsoft Office software.
• Experience with Civica Altitude System, Content Manager and NSW Planning Portal is desirable.

Responsibilities

• Issue property-related certificates (Planning Certificates, Drainage Diagrams, Fee Quotes) and respond to enquires.
• Provide fee quotes and check information on new applications.
• Book inspections and manage notifications, document transfers to the NSW Planning Portal, and bulk communications.
• Maintain accuracy of systems, registers and databases.
• Compile data and prepare reports for trend analysis and workload assessment.
• Support Committees with agendas, notices and minute taking.
• Contribute to process improvements and service delivery.

Skills

Microsoft Office

Administrative support

Education

Certificate III Business Administration

Tools

Civica Altitude System

Content Manager

NSW Planning Portal

Job description

The PERS Support Officer position provides essential administrative and operational support to the Planning, Environment and Regulatory Services team. This includes issuing a range of property related certificates and information to the public and working with the PERS Business Improvement Co-ordinator to ensure effective business processes, continuous improvement and performance reporting.

Key Responsibilities

• Issue a range of property related certificates required by Acts and Regulations, such as Planning Certificates, Drainage Diagrams and Fee Quotes, and respond to general property enquiries
• Respond to preliminary application and property enquiries, provide fee quotes and check information provided with new applications
• Provide reliable administrative support for technical and professional staff such as booking building and pool safety fence inspections, notification of applications, transferring documents to and from the NSW Planning Portal and undertaking bulk communication processes
• Maintain and ensure accuracy of systems, registers and databases
• Compile data, prepare and distribute reports to meet allow trend analysis for Customer service requests assessment of applications, compliance with legislation and team member workloads
• Provide administrative support for the State Significant Development Committee, or other relevant Committees, and other meetings including agendas, notices, and minutes
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery

Read the Position Description and learn more about this exciting opportunity.

About you

• Certificate III Business Administration or other equivalent qualifications or experience
• Advanced competence in the use of Microsoft Office Software
• Previous experience in using Civica’s Altitude System and Content Manager and the NSW Planning Portal (desirable)

What we offer

• Temporary, full-time position, working 35 hours per week for a period of 12 months, commencing in January 2027.
• Salary from $65,100 to $70,248 per year (depending on qualifications, skills and experience) plus 12% superannuation
• Training Courses + Professional Development
• Flexible work arrangements with access to Indoor Accrued Time (Flexi)
• 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
• Access to EAP program for employees and their immediate family

About Muswellbrook

Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger – we have space for you.

Applications close on 16 November 2026 at 11:59pm.

Please note that as part of Muswellbrook shire Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

The Welcome Experience

The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster. Learn more at The Welcome Experience : Muswellbrook Shire Council (nsw.gov.au)