Performance Optimisation Specialist

Source; Melbourne; Hybrid; AUD 110,000 - 165,000; Full time

Job summary

PLUS ES is seeking a Business Enablement professional to identify and prioritise opportunities across Metering Operations and BPO services. You will support business cases, track delivered benefits and influence across Operations, Finance, Commercial, Customer Experience, Billing and enabling teams.

Based in Australia with a hybrid office pattern, you will focus on improving cost, productivity, risk and service outcomes while maintaining compliance.

Qualifications

• Experience using financial and operational data to drive initiatives and track benefits.
• Experience in service optimisation or operational improvement preferred.
• Understanding of cost-to-serve, productivity, KPIs and benefits tracking.

Responsibilities

• Analyse operational performance, cost drivers, productivity and service risks to identify opportunities.
• Define baselines, accountable owners and expected benefits for improvement initiatives and track value with Finance.
• Maintain reliable performance reporting and support forums to drive decisions and actions.
• Reduce rework and bottlenecks through practical process improvements.
• Develop clear recommendations and business cases, coordinating stakeholders to improve retailer and BPO outcomes.

Skills

Excel

Power BI

Cost-to-serve

KPIs & SLAs tracking

Influence without authority

Process improvement

Education

Business, commerce, finance or operations degree or equivalent

Tools

Financial analysis tools

Job description

PLUS ES is seeking a Business Enablement professional to identify and prioritise opportunities across Metering Operations and BPO services. You will support business cases, track delivered benefits and influence across Operations, Finance, Commercial, Customer Experience, Billing and enabling teams.

Based in Australia with a hybrid office pattern, you will focus on improving cost, productivity, risk and service outcomes while maintaining compliance.