Knowledge-Driven Service Transition Lead

Source; Melbourne; Híbrido; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

PLUS ES is shaping its future in metering and data services, leading smarter infrastructure projects across Australia. The role sits in Sydney with a hybrid setup, three days in the office weekly, reporting to the Head of Metering Operations.

You will develop and deliver a Knowledge Transition Plan and coordinate transition, stabilisation and continuous improvement across operations. You bring 8+ years in operational performance, service management or related fields, with strong governance,

Formación

• Eight years of experience in operational performance, service management, business improvement, reporting, governance or optimisation.
• At least five years in utilities, energy, metering or operational services.
• Experience with service transition, integration, readiness or knowledge transfer across complex operational change.

Responsabilidades

• Develop knowledge-transition plans with clear owners, milestones, dependencies, readiness measures and acceptance criteria.
• Coordinate knowledge transfer, training, access and approved documentation across operational and BPO teams.
• Coordinate creation, review and approval of procedures, work instructions, process maps and operational knowledge with clear ownership and version control.
• Assess readiness across people, processes, technology, data and controls, closing or escalating gaps.
• Support transitioned services through stabilisation, tracking early-life issues, knowledge gaps and corrective actions through to resolution.
• Maintain clear transition governance and reporting across progress, actions, risks, issues and dependencies.
• Translate operational insights and recurring issues into practical, sustained service improvements.

Conocimientos

Operational performance

Service management

Business improvement

Reporting

Governance

Process optimization

Educación

Relevant tertiary qualification in business, operations or project management

Descripción del empleo

PLUS ES is shaping its future in metering and data services, leading smarter infrastructure projects across Australia. The role sits in Sydney with a hybrid setup, three days in the office weekly, reporting to the Head of Metering Operations.

You will develop and deliver a Knowledge Transition Plan and coordinate transition, stabilisation and continuous improvement across operations. You bring 8+ years in operational performance, service management or related fields, with strong governance,