Performance-Driven Contact Centre Team Leader

Datacom; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Program (DataCare)

Learning & development opportunities

Career progression opportunities

Employee discounts

Job summary

Datacom in Adelaide is seeking an experienced Contact Centre Team Leader to lead a dynamic team in a busy environment. You will coach, develop and manage performance, ensuring high quality customer service outcomes while balancing operational priorities and people needs.

The role is full-time, on-site in Modbury, with rotating shifts and a Baseline security clearance requirement for Australian citizenship.

Qualifications

• Experience leading teams within a complex contact centre environment.
• Leading teams up to 25 people with coaching focus.
• Strong understanding of contact centre metrics and customer experience.

Responsibilities

• Lead, coach and develop a team to achieve quality and productivity outcomes.
• Monitor performance and use data to identify improvement opportunities.
• Conduct regular 1:1s and performance discussions.
• Develop and implement action plans to raise team performance.
• Support the team with escalated customer enquiries.
• Collaborate with other leaders to achieve broader centre objectives.

Skills

Team leadership

Coaching & development

Performance analysis

Customer experience

Change management

Communication

Job description

Datacom in Adelaide is seeking an experienced Contact Centre Team Leader to lead a dynamic team in a busy environment. You will coach, develop and manage performance, ensuring high quality customer service outcomes while balancing operational priorities and people needs.

The role is full-time, on-site in Modbury, with rotating shifts and a Baseline security clearance requirement for Australian citizenship.