Entry Level Manager

Arthur J. Gallagher & Co. (AJG); City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Monthly RDO after probation

Paid parental leave

Reproductive leave

Birthday leave

Health insurance discounts

Job summary

Gallagher Bassett is hiring an entry-level Case Manager to support injured workers through the workers' compensation claims process. You’ll be the central contact for workers, employers, and providers, ensuring accurate, timely reviews of medical treatment reimbursements.

We offer a structured training program, a collaborative environment, and opportunities to grow within insurance case management. The role involves high-volume calls, data entry, and ongoing entitlement reviews in a hybrid work

Qualifications

• Experience in fast-paced, customer service‑focused roles such as medical administration, occupational rehabilitation, allied health, mental health or similar.
• Tertiary study in Psychology, Social Work or related field is beneficial.
• Strong communication via telephone and written forms with a focus on accuracy and confidentiality.

Responsibilities

• Manage and process workers' compensation claims and reimbursement requests to support recovery.
• Review and approve medical treatment cost reimbursements for injured workers.
• Ensure all documentation is accurate to enable timely processing and privacy compliance.
• Handle administrative tasks such as invoices, notes, and correspondence related to claims.
• Make high-volume client calls regarding claim outcomes and updates, providing excellent service.
• Use claims systems/databases to record and review claim details securely.
• Support ongoing entitlement reviews for medical and related compensation.

Skills

Customer service

Communication skills

Time management

Attention to detail

Team player

Education

Psychology degree

Social work degree

Tools

Claims management systems

Databases

Job description

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

As a Case Manager, you will work closely with injured workers to assist in the processing of their Workers Compensation claim during a challenging time after a workplace accident or injury. You will be the central point of contact for the injured worker, employer and any various other treating health providers to review requests for compensation for medical treatment and other like expenses. In doing so, you’ll ensure correct and timely processing of reimbursement of treatment costs and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim.

Our entry level Case Manager position offers a fully supportive and structured training program. If you’ve been thinking about a career change, starting a career in insurance, a new challenge, or you simply want to use your case management experience in a different way, this could be the opportunity you’ve been looking for that offers you stability, flexibility, learning and career growth.

How you’ll make an impact

• Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
• Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
• Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
• Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
• Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
• Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
• Supporting the review process for ongoing entitlement for medical and like compensation for injured workers

About you

• Previous experience working in fast paced, customer service focussed roles such as within medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, hospitality etc
• Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
• Resilience and strong telephone/communication skills with experience handling challenging or sensitive conversations/situations
• Excellent written and administrative skills with high attention to detail and the ability to quickly learn new processes
• Strong PC skills with the ability to pick up and use multiple systems/databases
• Excellent time management and organisational skills, and the ability to manage competing priorities
• A self-starter with a team-player attitude

What we can offer you

• Dedicated learning and capability experts and a tailored training program to set you up for success
• Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
• Monthly RDO (Rostered Day Off) after the completion of your probationary period
• Paid Parental Leave to support your family life
• Reproductive leave
• A friendly, collaborative and supportive working environment
• Opportunities for ongoing education and development, as well as career progression
• Corporate health insurances discounts, wellness programs and additional leave options
• Discounts and cash-back offers from hundreds of retailers
• Birthday leave - take a day off during your birthday month as a gift from GB!

Ready to Make a Difference?

If this opportunity interests you, we’d love to hear from you!

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position