People Support Centre Lead

Centurion; City Of Swan; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance discounts

Career development opportunities

Collaborative team culture

Job summary

Centurion is seeking a proactive People Support Centre Lead to manage HR shared services and drive continuous improvement across our national workforce from Hazelmere. You will lead a skilled PSC team, ensuring accurate service delivery, strong stakeholder engagement, and data-driven insights across the employee lifecycle.

The role combines strategic oversight with hands-on leadership, focusing on process excellence, reporting maturity, and system optimization to enhance the employee experience

Qualifications

• Significant experience in HR shared services or operations, with leadership.
• Proven ability to improve HR service delivery and processes.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the People Support Centre to deliver high-quality HR support.
• Set performance standards, monitor workloads, and ensure SLAs.
• Drive continuous improvement and process efficiency.
• Mentor and develop PSC staff with career progression.
• Oversee onboarding, offboarding, contracts, and lifecycle changes.
• Ensure HR data accuracy and reporting quality.
• Provide insights to inform HR planning and workforce initiatives.
• Champion HR systems, data integrity and digital solutions.
• Maintain up-to-date process documentation and compliance.
• Build strong relationships with stakeholders to resolve issues.

Skills

Leadership

HR shared services

Process improvement

Stakeholder engagement

HRIS

Reporting tools

Education

Bachelor's degree in HR or Business Admin

Tools

HRIS systems

Ticketing systems

Job description

Company Overview:

Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria.

We’re expanding the team and looking for a proactive and people-focused People Support Centre Lead to join us in delivering exceptional service and support to our employees across the country.

Position Available: People Support Centre Lead

Location: Hazelmere

About the Role:

In this key role, you will be responsible for managing and continuously improving the delivery of HR shared services across the business. You will lead the People Support Centre (PSC) team to ensure high-quality, accurate, and consistent service delivery to employees and managers while driving process excellence, compliance, and team capability development.

You will also partner closely with internal stakeholders and the broader People & Capability team to ensure a seamless employee experience across the entire employee lifecycle. This role is both strategic and hands-on, requiring strong leadership, problem-solving, and stakeholder management to maintain operational efficiency and foster a culture of service excellence.

Key Responsibilities:

• Lead the PSC team to deliver high-quality, timely and professional HR support.


• Establish clear performance standards, monitor workloads, and ensure service levels are met.


• Foster a culture of continuous improvement, collaboration, and accountability.


• Support team development through mentoring, skills enhancement and progression opportunities.


• Oversee all PSC operations including onboarding, offboarding, employment contracts, lifecycle changes, and HR data management.


• Monitor and review performance metrics, identifying opportunities to streamline processes and improve quality.


• Oversee generation and quality assurance of reports, including onboarding metrics, compliance checks, and employee lifecycle summaries.


• Provide reporting insights and analysis to inform HR planning, workforce initiatives and continuous improvement.


• Lead initiatives to optimise HR processes, tools, and workflows to enhance service efficiency and employee experience.


• Champion the use of HR systems, data integrity, and digital solutions within the PSC.


• Review and maintain up-to-date process documentation, ensuring alignment with broader HR frameworks.


• Build and maintain strong relationships with key stakeholders to resolve issues, identify trends, and maintain service excellence.

Skills and Experience:

• Significant experience in HR shared services or operations, with at least 2 years in a leadership role.


• Demonstrated experience in process improvement and HR service delivery within a medium to large organisation.


• Tertiary qualifications in Human Resources, Business Administration, or a related field will be highly regarded.


• Strong leadership and coaching skills with proven experience managing HR operational teams.


• Deep understanding of HR processes, shared services operations, and employee lifecycle administration.


• Excellent communication, stakeholder engagement, and influencing skills.


• Strategic mindset with strong analytical and problem-solving capability.


• Proficiency in HRIS, ticketing systems, and reporting tools.

Why Join Centurion?

• Lead a high-impact team at the heart of our employee experience.


• Competitive remuneration and benefits package.


• Opportunities for career advancement and professional development.


• Supportive and collaborative team environment.


• Benefits including health insurance discounts.


• Be part of a company that values safety, integrity, and excellence.

Don't miss out on this exciting opportunity to join a leader in the transportation industry! We are an Equal Opportunity employer, and we encourage applications from women and First Nations People.