People Operations (HR) Lead

the authentics co.; Sydney; Hybrid; AUD 126,000 - 154,000; Full time

Job summary

the authentics co. is seeking an experienced People Operations Lead to own day-to-day HR operations, improve processes and enhance the people experience in a global professional services setting.

You will drive HR system improvements, deliver analytics, oversee ANZ payroll with an outsourced partner and partner with Finance to ensure accurate reporting. This is a hands‑on IC role offering breadth and impact.

Qualifications

• Broad HR operations experience and ability to own initiatives
• Experienced in HR process improvement with outcomes
• Project management including HR system implementation/automation
• Confident using HR systems, Excel and people data to inform decisions
• Payroll oversight with outsourced provider
• Knowledge of Australian employment legislation and HR frameworks
• Strong judgement, attention to detail and stakeholder relationships
• Degree in HR, Business or related discipline

Responsibilities

• Process improvement and projects: simplify processes and drive adoption
• HR systems and analytics: strengthen data quality and insights
• People experience: deliver responsive HR services across onboarding and changes
• HR advisory: guide employees and managers on policies and day‑to‑day matters
• Payroll oversight: coordinate outputs and resolve payroll queries with provider
• Controls and compliance: maintain records, support audits and strengthen controls
• Stakeholder partnerships: collaborate with Finance and regional teams

Skills

HR operations

HR process improvement

Project management

HR systems

Excel

People data

Stakeholder management

Attention to detail

Education

Bachelor's degree in HR/Business

Tools

Payroll system experience

HR analytics tools

Job description

People Operations Lead (Human Resources)

Sydney CBD | Full-time, permanent | $140,000 TFR

Hybrid: three days in the office | Reporting to the People Operations Director

• Own HR operations and improve processes, systems and the people experience.
• Deliver projects, strengthen reporting and provide practical HR advice.
• Join a high performing HR team within a global professional services firm.

the authentics co. recruit is partnering with an established international financial services organisation to appoint an HR Operations Lead.

Reporting to the HR Operations Director, you’ll take ownership of day-to-day HR operations while delivering improvements across processes, systems and employee service. This is a hands‑on individual contributor role offering breadth, visibility and the opportunity to make a tangible impact.

We’re looking for someone who can work independently, identify what needs improving and follow through be it from simplifying a process to implementing a system enhancement. You’ll also oversee ANZ payroll in partnership with an outsourced provider.

The role

• Process improvement and projects: review and simplify HR processes, develop clear procedures and deliver initiatives from scoping through implementation and adoption.
• HR systems and analytics: strengthen data quality, reporting and insights; contribute to system implementation, enhancements and automation.
• People experience: deliver a responsive, consistent service across onboarding, employee changes and offboarding.
• HR advisory: provide practical guidance to employees and managers on policies and day‑to‑day people matters, partnering with the HR Operations Director on complex issues.
• Payroll oversight: coordinate and validate payroll inputs, review outputs, manage the outsourced provider and resolve queries to support accurate, timely ANZ payroll.
• Controls and compliance: maintain accurate records and documentation, support audits and strengthen controls across HR and payroll.
• Stakeholder partnerships: work closely with Finance, regional colleagues and external providers to keep delivery coordinated and reliable.

What you’ll bring

• Broad HR operations experience, with evidence of operating independently and taking ownership through to completion.
• A demonstrated record of HR process improvement, with clear examples of what you changed and the outcomes achieved.
• Project management experience, including involvement in HR system implementation, enhancement or automation.
• Confidence using HR systems, Excel and people data to inform decisions and improve delivery.
• Basic payroll experience that enables you to oversee an outsourced provider, validate outputs and resolve issues confidently.
• Working and current knowledge of Australian employment legislation and HR frameworks.
• Sound judgement, attention to detail and strong stakeholder relationships.
• Degree qualified in HR, Business or a related discipline

You’ll work alongside an experienced team within a globally connected organisation, combining operational ownership with opportunities to build your advisory, systems and project capabilities.

This is a full-time, permanent position, with three days per week in the Sydney CBD office.

Applicants must be located in Australia and hold full, unrestricted Australian working rights.

the authentics co. is committed to inclusive recruitment practices and welcomes applications from individuals of all backgrounds. We value diverse experiences, perspectives and capabilities and are committed to providing a fair and equitable recruitment process