People Experience Coordinator

Carma; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Sweet perks: Carma cars discount

Job summary

Carma is seeking a People Experience Coordinator to support onboarding, employee records, recruitment activity and system maintenance. You’ll work across People Experience and Talent Acquisition, ensuring a smooth employee and candidate journey from Day One.

Join a fast-growing team at Carma HQ where you’ll contribute to processes, reporting and continuous improvement while delivering an excellent employee experience in a dynamic automotive environment.

Qualifications

• 2–3 years HR admin/coordination experience.
• Pursuing degree in Human Resources, Business Administration, Psychology or related discipline.
• Interest in developing career across People Experience, HR or Talent Acquisition.

Responsibilities

• Manage People Team shared inbox and respond to inquiries.
• Maintain employee records, contracts and employment docs.
• Support compliance activities, onboarding, visa and licensing tracking.
• Coordinate end-to-end onboarding: sessions, materials, stakeholders.
• Be the face of Carma for new starters on Day One and during onboarding.
• Coordinate training, check-ins and onboarding milestones with managers.
• Assist with checking in new hires and collecting feedback.
• Coordinate employee offboarding and exit processes.
• Prepare and maintain employment letters, policies and guidelines.
• Provide admin support for People meetings and WHS activities.
• Complete reference checks and pre-employment screening in ATS.
• Support recruitment system administration and reporting.
• Partner with TA to coordinate interviews and candidate communications.
• Welcome candidates onsite and coordinate site tours and assessment centres.
• Monitor completion of candidate assessments and checks.
• Support managers with training on People Experience systems.

Skills

HR administration

Onboarding coordination

Recruitment support

Communication

Organization

Tech-savvy

Education

Degree in HR or related field

Pursuing degree in HR/BA/PSY

Tools

ATS

MS Office

HR systems

Job description

People Experience Coordinator

Department: People Experience

Employment Type: Fixed Term - Full Time

Location: Carma HQ

Reporting To: Leona Smith

Description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re transforming the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by great people and we’d love for you to come along for the ride!

As our People Team Coordinator, you’ll play an important role in keeping our People Experience function running smoothly. Working across both People Experience and Talent Acquisition, you’ll provide the coordination, administration and operational support that helps deliver a great experience for our employees, candidates and managers.

From welcoming new starters and coordinating onboarding, to managing employee records, supporting recruitment activity and keeping our people systems up to date, you’ll be involved in a little bit of everything. You’ll be a key point of contact for the business, helping ensure the details are taken care of and that every interaction with the People Team reflects the Carma experience.

What you'll be doing:

• Manage the People Team shared inbox, responding to general enquiries and escalating matters to the appropriate team members where required
• Maintain accurate and up-to-date employee records and personnel files, including contracts, position descriptions and other employment documentation
• Support people compliance activities, including organisation chart updates, reporting line changes, pre-employment checks, visa monitoring and licence tracking
• Coordinate the end-to-end onboarding administration process, ensuring new starters have everything they need ahead of their first day
• Be the face of Carma for new starters, welcoming them on Day One and ensuring their onboarding experience is organised, engaging and reflective of our values
• Coordinate onboarding sessions, introductions, training and meetings with relevant stakeholders and managers
• Support the creation and monitoring of new starter training checklists, working with managers to ensure employees are set up for success
• Conduct new starter check-ins, gathering feedback, identifying potential issues and escalating matters where required
• Coordinate employee offboarding, including exit administration, equipment collection and supporting exit interviews
• Assist with preparing, reviewing and maintaining employment letters, contracts, policies, procedures and guidelines
• Provide administrative support for formal and informal people meetings, including note-taking and following up on actions
• Support WHS administration and compliance activities across the business
• Complete candidate reference checks and pre-employment screening, ensuring all information is accurately recorded in our ATS
• Support the general administration and upkeep of our recruitment and HR systems
• Partner with the Talent Acquisition team to coordinate interviews, manage candidate communications and ensure a seamless candidate experience
• Welcome candidates onsite, coordinate facility tours and assist with the logistics of group interviews and assessment centres
• Send and monitor the completion of candidate assessments and pre-employment checks
• Support managers with training and upskilling on People Experience systems and processes
• Assist with pulling together regular reporting across People Experience and Talent Acquisition
• Bring a continuous improvement mindset, identifying opportunities to streamline processes and improve the employee and candidate experience
• Pick up ad hoc projects and administrative tasks to support the broader People Team as required

Okay, let's talk about you:

• You have 2–3 years' experience in an HR administration, People & Culture or coordination role
• You've completed, or are currently studying towards, a degree in Human Resources, Business Administration, Psychology or a related discipline
• You're interested in developing your career in either People Experience, HR or Talent Acquisition and are keen to gain exposure across both areas
• You're highly organised and comfortable juggling multiple priorities in a fast-paced, ever-changing environment
• You have excellent attention to detail and take pride in keeping information, systems and documentation accurate and up to date
• You're tech savvy and enjoy learning new systems, platforms and processes
• You're a confident communicator who enjoys interacting with people at all levels of the business, whether one-on-one or in a group setting
• You're approachable, proactive and comfortable being a first point of contact for employees, candidates and managers
• You have a strong customer service mindset and genuinely care about creating a positive experience for others
• You're adaptable, solutions-focused and happy to roll up your sleeves to get things done
• You enjoy finding better ways of working and aren't afraid to suggest improvements

What's in it for you?

• A fantastic opportunity to build your career across both People Experience and Talent Acquisition
• Exposure to the full employee lifecycle, working alongside an experienced and collaborative People Team
• The opportunity to make a genuine impact on the employee and candidate experience as Carma continues to grow
• A varied role where no two days are quite the same, with plenty of opportunities to learn, develop and take ownership
• Work in a fast-growing business where you can contribute ideas, improve processes and see the impact of your work
• Our open plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
• Sweet perks because, well, we’re a car business so $$ off Carma cars, parts, and NRMA cover to rev up your ride!