People Experience Coordinator

Carma; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Car discount on Carma cars

NRMA cover

Friday rooftop drinks

Fresh coffee & snacks

Job summary

Carma, a digital pre-owned car dealership transforming the car buying journey in Australia, is seeking a People Experience Coordinator to join our HQ-based team. This fixed-term, full-time role supports onboarding, employee records, and HR systems to deliver a positive experience for employees, candidates and managers.

You will work across People Experience and Talent Acquisition, coordinating processes, improving systems and acting as a first point of contact.

Qualifications

• 2–3 years' experience in an HR administration, People & Culture or coordination role.
• Degree in Human Resources, Business Administration, Psychology or related discipline (studying or completed).
• Interest in developing career across People Experience, HR or Talent Acquisition.
• Highly organised with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent attention to detail and data accuracy.
• Tech-savvy and quick to learn new systems and processes.
• Confident communicator with staff at all levels.
• Approachable, proactive and customer-service focused.

Responsibilities

• Manage the People Team shared inbox and respond to inquiries.
• Maintain accurate employee records and personnel files, including contracts.
• Support compliance activities including organisation chart updates and pre-employment checks.
• Coordinate end-to-end onboarding administration for new starters.
• Be the face of Carma for onboarding and ensure a polished experience.
• Coordinate onboarding sessions, trainings and meetings with stakeholders.
• Support creation and monitoring of new starter training checklists.
• Conduct new starter check-ins and escalate issues as needed.
• Coordinate employee offboarding and exit administration.
• Assist with employment letters, contracts, policies and guidelines.
• Provide admin support for meetings and WHS compliance.
• Complete reference checks and pre-employment screening.
• Maintain recruitment and HR systems.
• Coordinate interviews with Talent Acquisition.
• Welcome candidates onsite and organise tours.

Skills

HR administration

People & Culture

Coordination

HR systems

Education

Bachelor's degree in Human Resources, Business Administration, Psychology

Tools

ATS

Job description

People Experience Coordinator

Department: People Experience

Employment Type: Fixed Term - Full Time

Location: Carma HQ

Reporting To: Leona Smith

Description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re transforming the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by great people and we’d love for you to come along for the ride!

As our People Team Coordinator, you’ll play an important role in keeping our People Experience function running smoothly. Working across both People Experience and Talent Acquisition, you’ll provide the coordination, administration and operational support that helps deliver a great experience for our employees, candidates and managers.

From welcoming new starters and coordinating onboarding, to managing employee records, supporting recruitment activity and keeping our people systems up to date, you’ll be involved in a little bit of everything. You’ll be a key point of contact for the business, helping ensure the details are taken care of and that every interaction with the People Team reflects the Carma experience.

What you'll be doing:

• Manage the People Team shared inbox, responding to general enquiries and escalating matters to the appropriate team members where required
• Maintain accurate and up-to-date employee records and personnel files, including contracts, position descriptions and other employment documentation
• Support people compliance activities, including organisation chart updates, reporting line changes, pre-employment checks, visa monitoring and licence tracking
• Coordinate the end-to-end onboarding administration process, ensuring new starters have everything they need ahead of their first day
• Be the face of Carma for new starters, welcoming them on Day One and ensuring their onboarding experience is organised, engaging and reflective of our values
• Coordinate onboarding sessions, introductions, training and meetings with relevant stakeholders and managers
• Support the creation and monitoring of new starter training checklists, working with managers to ensure employees are set up for success
• Conduct new starter check-ins, gathering feedback, identifying potential issues and escalating matters where required
• Coordinate employee offboarding, including exit administration, equipment collection and supporting exit interviews
• Assist with preparing, reviewing and maintaining employment letters, contracts, policies, procedures and guidelines
• Provide administrative support for formal and informal people meetings, including note-taking and following up on actions
• Support WHS administration and compliance activities across the business
• Complete candidate reference checks and pre-employment screening, ensuring all information is accurately recorded in our ATS
• Support the general administration and upkeep of our recruitment and HR systems
• Partner with the Talent Acquisition team to coordinate interviews, manage candidate communications and ensure a seamless candidate experience
• Welcome candidates onsite, coordinate facility tours and assist with the logistics of group interviews and assessment centres
• Send and monitor the completion of candidate assessments and pre-employment checks
• Support managers with training and upskilling on People Experience systems and processes
• Assist with pulling together regular reporting across People Experience and Talent Acquisition
• Bring a continuous improvement mindset, identifying opportunities to streamline processes and improve the employee and candidate experience
• Pick up ad hoc projects and administrative tasks to support the broader People Team as required

Okay, let's talk about you:

• You have 2–3 years' experience in an HR administration, People & Culture or coordination role
• You've completed, or are currently studying towards, a degree in Human Resources, Business Administration, Psychology or a related discipline
• You're interested in developing your career in either People Experience, HR or Talent Acquisition and are keen to gain exposure across both areas
• You're highly organised and comfortable juggling multiple priorities in a fast-paced, ever-changing environment
• You have excellent attention to detail and take pride in keeping information, systems and documentation accurate and up to date
• You're tech savvy and enjoy learning new systems, platforms and processes
• You're a confident communicator who enjoys interacting with people at all levels of the business, whether one-on-one or in a group setting
• You're approachable, proactive and comfortable being a first point of contact for employees, candidates and managers
• You have a strong customer service mindset and genuinely care about creating a positive experience for others
• You're adaptable, solutions-focused and happy to roll up your sleeves to get things done
• You enjoy finding better ways of working and aren't afraid to suggest improvements

What's in it for you?

• A fantastic opportunity to build your career across both People Experience and Talent Acquisition
• Exposure to the full employee lifecycle, working alongside an experienced and collaborative People Team
• The opportunity to make a genuine impact on the employee and candidate experience as Carma continues to grow
• A varied role where no two days are quite the same, with plenty of opportunities to learn, develop and take ownership
• Work in a fast-growing business where you can contribute ideas, improve processes and see the impact of your work
• Our open plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
• Sweet perks because, well, we’re a car business so $$ off Carma cars, parts, and NRMA cover to rev up your ride!