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The Optical Company is seeking a People and Culture Coordinator to join our Support Office in Surry Hills. This full-time role reports to the Group Manager - People & Culture and supports recruitment, onboarding, learning and development, and HR administration across sites.
You will handle end-to-end recruitment, onboarding for new employees, HR documentation, and employee exits, while contributing to P&C projects and maintaining confidentiality across teams.
At the Optical Company, we believe everyone deserves personal optical care, to see well and feel seen.
Based in our Support Office in buzzing Surry Hills (5 mins from Central), this is a great opportunity to take the next step in your career, in a role where you can have a significant and positive impact as we continue to grow our optometry practice business and a large vertical/own-brand division.
This full-time position will report to the Group Manager - People & Culture, working alongside the Professional Services Manager in a nimble and cohesive team. The role will support the overall P&C function, with responsibilities across recruitment, onboarding, learning and development, and general HR administration across all sites, as well as involvement in ongoing P&C projects.
Provide support end-to-end across the recruitment process, from advertising, sourcing and shortlisting candidates to conducting reference checks, and liaising with candidates, hiring managers and the operations team to create a positive candidate experience
Coordinate onboarding for new employees - drafting contracts, systems set-up, liaising with payroll and other departments for new starter requirements, and working closely with the hiring manager, and P&C and Ops teams to ensure new starters are effectively inducted and supported throughout their first 6 months
Produce timely and accurate HR documentation and reporting e.g. contract variation letters, documentation for remuneration and benefits changes, monthly metrics and management reports
Facilitate employee exits, liaising with hiring manager, payroll and operations team as required, completing exit interviews and completing exit processes in a timely manner
Act as first point of call for P&C enquiries, delivering responsive and sensitive customer service and maintaining high levels of confidentiality
Assist the GM - P&C with development, review and implementation of P&C projects and initiatives across culture, health & safety, engagement, performance, compliance, acquisitions and events
Develop and maintain trusting relationships with executive team, store teams, support office teams, operations team, and external advisers and suppliers as required
Develop and implement new training modules and learning initiatives through our learning hub, ensuring their effective delivery and adoption across practices.
You will have sound administration experience, ideally in an office environment, with strong verbal and written interpersonal and communication skills. A degree in Human Resources, IR/ER or other relevant tertiary subject area is required.
You’ll be adept at utilising your time management skills to manage multiple and changing priorities, with high levels of computer literacy (Microsoft Office and ideally some exposure to people management systems or other information management systems) and attention to detail. You will have the ability to build strong working relationships with a diverse range of people, displaying tact and diplomacy as needed.
Experience in a recruitment/resourcing role will be advantageous but is not necessary. This role will require you to learn quickly, be organised and self-motivated, and be comfortable in a fast-paced environment where there is always something new to try!