People & Culture Coordinator

Novotel Hotels; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted accommodation

Accor F&B discounts

Career development

Internal training programs

Employee recognition

Collaborative workplace culture

Exposure to HR across a large hotel

Job summary

Novotel Surfers Paradise is seeking a highly organised People & Culture Coordinator to join our team. Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the HR function in a busy hotel environment.

This role focuses on employee lifecycle administration, onboarding, payroll support, records accuracy and compliance checks, with opportunities to collaborate across departments and deliver exceptional internal customer service.

Qualifications

• Experience in administration, HR coordination or office support.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Ability to handle confidential information with discretion.
• Proactive with a customer service mindset.
• Experience with HR systems (SmartRecruiters, Ready WorkForce) is a plus.

Responsibilities

• Preparing employment contracts, letters, and employee documentation.
• Coordinating onboarding administration, including orientation, uniform and locker allocation.
• Maintaining employee records and HR systems with accuracy and confidentiality.
• Assisting with payroll system (Zambion/ReadyWorkforce) administration.
• Managing employee files and compliance requirements.
• Coordinating training bookings and maintaining training records.
• Supporting visa, work rights, and employment compliance checks.
• Coordinating offboarding activities.
• Producing reports, correspondence, and HR metrics.
• Providing general administrative support to the People & Culture team.

Skills

Admin & HR coordination

Attention to detail

Organisational skills

Discretion with confidential info

Customer service mindset

Tools

Microsoft Excel

Microsoft Word

Outlook

SmartRecruiters

Ready WorkForce (Zambion)

Adobe

Job description

About Novotel Surfers Paradise

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Job Description

People & Culture Coordinator

Where Great Experiences Start With Great People.

Novotel Surfers Paradise is seeking a highly organised and proactive People & Culture Coordinator to join our team.

This is an excellent opportunity for an administration professional who enjoys delivering exceptional internal customer service, managing processes with accuracy, and supporting a busy hotel operation. As the People & Culture Coordinator, you will play a critical role in ensuring our employee lifecycle administration is managed efficiently and professionally.

No two days are the same in hospitality, making this the perfect role for someone who thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

About The Role

Reporting to the People & Culture Manager, you will provide comprehensive administrative support across all areas of the People & Culture function.

Your Responsibilities Will Include

• Preparing employment contracts, letters, and employee documentation
• Coordinating onboarding administration, including orientation, uniform and locker allocation
• Maintaining employee records and HR systems with accuracy and confidentiality
• Assisting with payroll system (Zambion/ReadyWorkforce) administration
• Managing employee files and compliance requirements
• Coordinating training bookings and maintaining training records
• Supporting visa, work rights, and employment compliance checks
• Coordinating offboarding activities
• Producing reports, correspondence, and HR metrics
• Providing general administrative support to the People & Culture team

Qualifications

• Previous experience in administration, coordination, HR administration, or office support
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Intermediate to advanced Microsoft Office skills, particularly Excel, Word, and Outlook
• Previous use of SmartRecruiters, Adobe & Ready WorkForce (Zambion) highly desirable.
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion
• A proactive approach and strong customer service mindset
• The ability to manage multiple priorities and meet deadlines

Additional Information

Why Join Us?

As part of Accor, you'll join a global hospitality leader with opportunities that extend far beyond a single role.

Benefits Include

• Discounted accommodation and food & beverage across Accor properties worldwide
• Career development and internal progression opportunities
• Access to Accor's learning and development programs
• Employee recognition programs
• Supportive and collaborative workplace culture
• Opportunity to gain exposure to all areas of Human Resources within a large hotel environment