People & Culture Consultant

Energy & Water Ombudsman Victoria; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Energy & Water Ombudsman Victoria (EWOV) in Melbourne is seeking a People & Culture Consultant for a 12-month fixed-term contract. You will lead end-to-end recruitment and partner with leaders to attract great talent, while delivering practical people and culture advice across the lifecycle.

You will contribute to a supportive culture, ongoing initiatives, and employee experience improvements within a not-for-profit, independent dispute-resolution environment.

Qualifications

• Generalist HR/People and Culture experience with hands-on recruitment.
• Knowledge of recruitment best practice, employment legislation, and HR policies.
• Ability to provide clear, practical, and timely people advice.
• Strong organisational skills with the ability to manage multiple recruitment processes concurrently.
• Well-developed communication and stakeholder engagement skills.
• Experience supporting people and culture initiatives beyond recruitment (e.g. onboarding, performance, engagement).
• Exposure to HR information systems and recruitment platforms.

Responsibilities

• Deliver end-to-end recruitment across EWOV in line with policy and processes.
• Partner with hiring managers to clarify role requirements and update position descriptions.
• Provide guidance on recruitment best practice, candidate experience, and fair selection processes.
• Provide day-to-day people and culture advice across the employee lifecycle.
• Apply EWOV policies to ensure fair and consistent advice.
• Support the Manager, People & Culture in people matters as needed.
• Contribute to people and culture initiatives and projects.

Skills

Recruitment delivery

HR generalist experience

Stakeholder engagement

HR policies knowledge

Communication skills

HRIS experience

Tools

HRIS platforms

Job description

Energy & Water Ombudsman Victoria – Melbourne VIC

Full time | 12-Month Fixed Term Contract

Are you passionate about recruitment and creating a great candidate experience, while also keen to get involved in broader people and culture initiatives?

Are you someone who builds strong relationships and partners confidently with leaders and stakeholders?

Do you love being part of a supportive team, where the work you do has a real impact?

If the answer is yes – then WE NEED YOU!

We are looking for an experienced People & Culture Consultant to join our extraordinary and close-knit team on a 12-Month Fixed Term Contract.

Who we are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit,independentand impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

Your new role and team

The People & Culture Consultant is part of the People & Culture team, who are responsible for creating an exceptional employee experience at EWOV. We are focused on fostering our unique culture that supports the wellbeing and development of our people, enabling them to deliver great outcomes for our members and consumers. We're a supportive and collaborative team that values strong relationships, sharing ideas and having a bit of fun along the way!

As EWOV's People & Culture Consultant, you will play a key role in delivering end-to-end recruitment across the organisation, partnering closely with leaders to attract and hire great talent and ensuring an exceptional candidate experience.

Alongside recruitment, you will provide practical, timely and values-aligned people and culture advice to leaders and employees, providing support and advice across the employee lifecycle. You’ll also have the opportunity to contribute to initiatives and projects that enhance the employee experience.

Read more about the role in the position description document: https://www.ewov.com.au/about-us/careers.

What you’ll do

Reporting to the General Manager, People & Culture you will:

• Deliver end‑to‑end recruitment for assigned roles in line with EWOV’s Recruitment Policy and established processes - including approvals, advertising, shortlisting, interviews, offers and onboarding.
• Partner with hiring managers to clarify role requirements, prepare or update position descriptions and agree on inclusive and effective recruitment approaches.
• Provide guidance to hiring managers on recruitment best practice, candidate experience, and fair selection processes, escalating more complex matters to the Manager, People & Culture or General Manager, People & Culture as required.
• Provide day‑to‑day people and culture advice and support to leaders and employees across the employee lifecycle, including onboarding, performance, development, employee relations and policy interpretation.
• Apply EWOV policies, procedures to ensure advice is fair, consistent and aligned with organisational values.
• Support the Manager, People & Culture in managing people matters, escalating complex or sensitive issues appropriately.
• Contribute to people and culture initiatives and projects that support organisational culture, capability and engagement.

Whatyou’llbring

To help you succeed in this roleyou’llneed to bring:

• Experience in a generalist HR or People and Culture role with hands‑on recruitment delivery.
• Sound working knowledge of recruitment and selection best practice, employment legislation, and HR policies.
• Demonstrated ability to provide clear, practical, and timely people advice.
• Strong organisational skills with the ability to manage multiple recruitment processes concurrently.
• Well‑developed communication and stakeholder engagement skills.
• Experience supporting people and culture initiatives beyond recruitment (e.g. onboarding, performance, engagement).
• Exposure to HR information systems and recruitment platforms.

What makes working with us great

There are so manygreat thingsabout working with EWOV,here’ssome of our benefits:

• Truly flexible and hybrid ways of working with life-friendly hours
• Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave
• Centrallylocatedoffice in Melbourne CBD close to public transport
• Inclusive team culture that supports each other,collaboratesand innovates
• We live and breathe wellbeing, with a varied program that has something for everyone.

We are committed to ensuring that we trulyrepresentthe Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexualorientationand gender identities to apply. If you have any accessibility needs or require us to adapt our application and recruitment process to suit your needs, please let us knowat*******@ewov.com.au.