Industry Engagement Specialist

Energy and Water Ombudsman (Victoria) (EWOV); Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid working

Generous leave entitlements

Centrally located Melbourne office

Inclusive team culture

Wellbeing program

Job summary

Energy and Water Ombudsman (Victoria) (EWOV) is seeking a stakeholder-focused professional to support member engagement and onboarding across Victoria's energy and water sectors. You’ll help deliver EWOV’s member engagement strategy, work with industry stakeholders, and translate insights into practical actions.

You’ll be at the heart of EWOV’s relationships with members, guiding enquiries, developing resources, and contributing to systemic issues work to improve outcomes for consumers.

Qualifications

• Experience in energy or water sector or external dispute resolution.
• Proven ability to build and manage external stakeholder relationships.
• Excellent written and verbal communication skills.
• Experience creating reports, presentations or briefing papers.
• Strong organisational skills and the ability to manage priorities.
• Analytical mindset with the ability translate data into insights.
• Autonomous with a collaborative approach.

Responsibilities

• Build and maintain EWOV member and stakeholder relationships.
• Identify trends and opportunities from data and insights.
• Support systemic issue investigations and reporting.
• Develop reports, presentations and member resources.
• Contribute to projects and process improvements.
• Coordinate member meetings and engagement initiatives.
• Assist onboarding and explain EWOV's role and processes.
• Respond to member enquiries with practical guidance.

Skills

Stakeholder engagement

Relationship building

Data & insights

Communication

Project coordination

Tools

MS Office

PowerPoint

Job description

Full time | 12-Month Fixed-Term Contract

• Build strong relationships across Victoria's energy and water sectors
• Support member engagement, onboarding and complex enquiries
• Transform insights into initiatives that deliver real industry impact

Sound like your kind of role? We'd love to hear from you!

We're looking for a stakeholder-focused professional who enjoys building trusted relationships, working closely with industry stakeholders and supporting positive member experiences. You'll play a key role in delivering EWOV's member engagement strategy, supporting member onboarding and helping organisations understand and engage effectively with EWOV.

Who We Are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

Recently we were named ‘Ombudsmen and Commissions ADR Group of the Year’ at the 2026 Australian ADR Awards.

Find out more about who we are and what we do here: https://www.youtube.com/watch?v=XGTuRaHsqmw&feature=youtu.be

Your New Role and Team

The External Affairs team brings together Market and Regulatory Affairs, Communications, Policy and Strategic Engagement, and Community Outreach into one coordinated function.

This is a unique opportunity to play a key role in delivering EWOV's member engagement strategy and strengthening our relationships across the energy and water sectors.

You'll be at the centre of EWOV's relationships with members, acting as a trusted point of contact and helping organisations understand and get the most value from our services. Working closely with stakeholders across the sector, you'll help build capability, strengthen engagement and support members to navigate complex issues. You'll also use complaint data and industry insights to identify emerging trends, contribute to systemic issues work and develop practical resources that support industry improvement and better outcomes for consumers.

The role also supports onboarding, member engagement initiatives and responses to member enquiries, while providing guidance on EWOV's membership framework and requirements.

You can read more about the role in the Position Description document on this page: - https://www.ewov.com.au/about-us/careers.

What You’ll Do

• Build and maintain strong relationships with EWOV members and industry stakeholders.
• Use data and insights to identify trends and opportunities.
• Support systemic issue investigations and reporting.
• Develop reports, presentations, guidance materials and member resources.
• Contribute to projects, process improvements and member engagement initiatives.
• Coordinate member meetings and engagement initiatives.
• Support new members through onboarding and help them understand EWOV's role, framework, processes and requirements.
• Respond to member enquiries and provide practical support and guidance.

What You’ll Bring

To help you succeed in this role you’ll need to bring:

• Experience working within the energy or water sector, or within an external dispute resolution environment.
• Experience building and managing relationships with external stakeholders within a complex environment.
• Excellent communication skills, both written and verbal.
• Experience developing reports, presentations, briefing papers or other stakeholder-facing resources.
• Strong organisational and planning skills, with the ability to manage competing priorities.
• Strong analytical skills and the ability to translate information into practical insights and recommendations.
• Sound judgement, initiative and the ability to work autonomously.
• A collaborative approach and the ability to quickly build credibility and trust.

What Makes Working at EWOV Great

There are so many great things about working with EWOV! Here’s some of our benefits:

• Truly flexible and hybrid ways of working with life-friendly hours.
• Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave.
• Centrally located office in Melbourne CBD close to public transport.
• Inclusive team culture that supports each other, collaborates and innovates.
• We live and breathe wellbeing, offering a varied program that has something for everyone!

We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply.

We encourage flexible working at EWOV and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and encourage you to apply.

If you require any adjustments, accessibility support, or additional information to assist you through the application or recruitment process, please contact us at [e-mail].

EWOV is a certified Family Inclusive Workplace committed to improving your work life wellbeing with leading policies and practices on flexible work, parental leave, family care and family wellbeing.