Assistant Program Officer

Energy & Water Ombudsman NSW (EWON); Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid work

Birthday leave

12 days sick/carer's leave

Life and salary continuance insurance

Ongoing professional development

Positive culture and high engagement

Job summary

Energy & Water Ombudsman NSW (EWON) in Sydney seeks an organised and proactive Assistant Program Officer to join our Energy Transition and Expanding Jurisdictions team. Reporting to the Expanding Jurisdictions Lead, you will support project coordination and engagement with external stakeholders and members, helping EWON roll out new business areas.

You will work across EWON to coordinate project activities, support working groups and prepare resources as we expand into new jurisdictions.

Qualifications

• Experience in a program support role or project management environment.
• Strong organisational and time management skills with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills, including stakeholder engagement.
• Proactive, collaborative approach and the ability to work independently across teams.
• High attention to detail and accuracy.
• Strong Microsoft Office skills and ability to use project planning software like Microsoft Planner.

Responsibilities

• Establish and maintain project plans, track milestones and manage risk and stakeholder registers.
• Provide secretariat support to internal working groups and advisory groups, including agendas, minutes and actions.
• Assist with project reports for the Executive, Board and grant funding requirements.
• Coordinate stakeholder meetings, including scheduling and materials.
• Support onboarding of new members and organise training and materials.
• Collaborate with Community Outreach to support outreach opportunities.
• Help map complaint referral pathways and document stakeholder roles.
• Prepare resources about new jurisdictions with Knowledge Management and Dispute Resolution.

Skills

Organizational skills

Stakeholder engagement

Communication skills

Time management

Attention to detail

MS Office

Planner proficiency

Independent worker

Tools

Microsoft Planner

Job description

• High-performing, respected organisation in Sydney CBD
• Flexible hybrid working environment (3 days working from home)
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.

About the Role

EWON is seeking an organised and proactive Assistant Program Officer to join our Energy Transition and Expanding Jurisdictions team. Reporting to the Expanding Jurisdictions Lead, you will support project coordination and engagement with external stakeholders and members, helping EWON roll out new business areas.

You will work across EWON to coordinate project activities, support working groups and prepare resources as we expand into new jurisdictions.

Key Accountabilities

• Establish and maintain project plans, track milestones and help maintain risk and stakeholder registers.
• Provide secretariat support to internal working groups and stakeholder and member advisory groups, including agendas, minutes and action follow-ups.
• Assist with project reports for the Executive, Board and grant funding requirements, and prepare internal project communications.
• Coordinate stakeholder meetings, including scheduling, invitations, briefing materials and follow-ups.
• Work with the Members team to support new member onboarding, organise training and materials, and streamline membership application procedures.
• Collaborate with the Community Outreach team to support outreach opportunities.
• Help map complaint referral pathways and document stakeholder roles and responsibilities.
• Prepare resources about new jurisdictions with Knowledge Management, Learning & Capability and Dispute Resolution.
• Support the development and documentation of internal policies and procedures, and assist other teams during peak periods.

Required Skills and Experience

• Experience in a program support role or an assistant role within a project management environment.
• Strong organisational and time management skills, with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills, including experience in stakeholder engagement.
• A proactive, collaborative approach and the ability to work independently and with other teams.
• A high level of attention to detail and accuracy.
• Strong Microsoft Office skills and the ability to use project planning software, such as Microsoft Planner, to establish, monitor and report on activities.
• The ability to learn quickly, adapt and contribute across a variety of tasks.
• Knowledge of the energy sector is desirable but not required.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer's leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• Positive culture and high employee engagement.

Interested but need more information?

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.

Applications close Wednesday 28 October 2026.

EWON Equal Opportunity Statement

At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.

We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures, and particularly encourage First Nations people to apply.

We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.