People & Culture Business Partner

RSL LifeCare Limited; North Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Maxxia discounts

Vehicle leasing

Fitness Passport

Parental leave

Leave loading

Professional development

Meaningful work

Job summary

RSL LifeCare Limited in New South Wales seeks an experienced People & Culture Business Partner to lead employee relations and industrial relations across NSW and ACT, partnering with leaders in clinical and award-covered environments.

You will coach leaders, manage complex ER/IR cases, and use workforce analytics to shape people strategies while ensuring compliance with Australian employment laws and enterprise agreements.

Qualifications

• Proven experience as a People & Culture Business Partner with strong ER/IR capability.
• Experience supporting a geographically dispersed workforce across NSW/ACT.
• Strong analytical skills with ability to translate workforce data into practical people strategies.
• Knowledge of Australian employment legislation including NES, Modern Awards and Enterprise Agreements.

Responsibilities

• Manage delivery of people services in line with policies and procedures, coaching leaders.
• Provide specialist ER/IR advice and manage complex cases, grievances and investigations.
• Support claims to external industrial and regulatory bodies.
• Coach leaders in people strategies, engagement and development.
• Use workforce analytics to identify trends and evaluate impact of HR initiatives.
• Build relationships with stakeholders and act as a trusted interface between parties.

Skills

People & Culture

Employee relations

Industrial relations

Stakeholder management

Workforce analytics

Education

Tertiary qualifications in Human Resources

Job description

About Us

At RSL LifeCare, our purpose is to enrich the lives of veterans and seniors. We support veterans, their families and older people through care and services in our communities and at home, building on more than 100 years of supporting veterans and their families. Our vision — creating proud communities, living their best lives — guides everything we do. Joining us means becoming part of a large, purpose‑driven organisation where your expertise and compassion genuinely make a difference. We are seeking an experienced People & Culture Business Partner with strong Employee Relations (ER) and Industrial Relations (IR) capability. Supporting our operations across NSW and ACT, you’ll partner with leaders in professional, clinical and award‑covered environments. This is a hands‑on, trusted partnering role supporting a geographically dispersed and culturally diverse workforce. You’ll combine workforce analytics and insights with strong ER/IR expertise to shape and implement people strategies, while providing strategic, operational and day‑to‑day support to leaders.

In this role you will:

• Manage the effective and efficient delivery of people services in line with best practice, policies and procedures, including coaching and mentoring leaders.
• Provide specialist employee relations and industrial relations advice to leaders and team members, managing and resolving complex cases involving performance management, grievances and investigations.
• Support claims that progress to external industrial and regulatory bodies.
• Coach leaders in people strategies and processes, including engagement, development and performance.
• Use workforce analytics and insights to identify trends, recommend and implement people strategies, and evaluate their impact.
• Promote People & Culture practices that support organisational success through continuous improvement and the development and implementation of HR solutions for short- to medium-term priorities.
• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted interface between parties.
• Exercise sound judgement, empathy and discretion when managing sensitive and complex people matters.

Our expectations are that you have:

• Proven experience as a People & Culture Business Partner, working collaboratively with leaders and diverse stakeholders.
• Strong employee relations and industrial relations capability, with experience managing complex matters end to end.
• Experience in fast‑paced environments with geographically dispersed teams.
• Strong analytical skills, with the ability to interpret workforce data, translate insights into practical people strategies, and support their implementation through organisational and people‑focused change initiatives.
• Strong knowledge of Australian employment legislation, including NES, Modern Awards and Enterprise Agreements.
• Ability to build trust, influence effectively and coach leaders and team members.
• Excellent communication and relationship‑building skills.
• Tertiary qualifications in Human Resources or a related discipline.

RSL offers the following benefits:

• Salary packaging benefits of up to $15,900 per year.
• Access to Maxxia Rewards discounts and novated vehicle leasing
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% annual leave loading.
• Ongoing professional development and career growth opportunities.
• The opportunity to make a meaningful difference in the lives of veterans and seniors.

Our commitment to diversity

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability. It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location North Sydney

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not‑for‑profit organisation which began as a haven for war veterans and today is open to all Australians.