Quality Manager, Veteran Services

RSL LifeCare Limited; North Sydney; Hybrid; AUD 83,000 - 110,000; Part time

Benefits offered by this job

Salary packaging

Maxxia Rewards

Fitness Passport

Universal Parental Leave

Leave loading 17.5%

Flexible part-time

Professional development

Veteran support community

Job summary

RSL LifeCare Limited is seeking an experienced Quality Manager, Veteran Services to join on a part-time 3-4 days per week for 12-month maternity leave cover in North Sydney. You will lead the Veteran Services Outcomes Framework and oversee quality systems to deliver person-centred services to veterans and their families.

Reporting to the Veteran Services leadership team, you will drive governance, continuous improvement, and reporting, building strong relationships with Defence, ESOs and

Qualifications

• Demonstrated experience in quality management within the health, community or human services sector.
• Proven leadership experience in quality, governance and continuous improvement.
• Strong stakeholder management skills and the ability to balance competing priorities in a fast-paced environment.
• Experience developing and implementing quality frameworks, policies and governance processes.

Responsibilities

• Lead and embed the Veteran Services Outcomes Framework.
• Drive a strong culture of quality, governance and continuous improvement.
• Develop, review and maintain policies, procedures and quality systems.
• Monitor outcomes, client feedback, complaints and quality metrics to identify improvement opportunities.
• Lead audits, evaluations and continuous improvement activities. Establish and facilitate the Veteran Services Quality Management Committee.
• Support managers with governance, compliance and best-practice service delivery.
• Build strong relationships with Defence, Ex-Service Organisations (ESOs), government agencies and community partners.
• Champion the use of RiskMan and provide regular quality and compliance reporting.

Skills

Quality management

Leadership

Stakeholder management

Analytics & reporting

Communication

Tools

RiskMan

Job description

About Us RSL LifeCare is a leading not-for-profit organisation dedicated to helping Australian veterans and their families live their best lives. Proudly serving the veteran community for more than 100 years, we continue to grow and evolve our services to deliver meaningful outcomes for those who have served our country.

About the Role

We are seeking an experienced Quality Manager, Veteran Services to join our team on a part-time basis (3-4 days per week) for a 12-month maternity leave cover contract. Reporting into the Veteran Services leadership team, you will be responsible for developing, implementing and maintaining the governance and quality framework that underpins RSL LifeCare's Veteran Services operations. You will lead our Outcomes Framework, drive continuous improvement initiatives, oversee quality systems and support teams to deliver high-quality, person-centred services to veterans and their families.

Key Responsibilities

• Lead and embed the Veteran Services Outcomes Framework.
• Drive a strong culture of quality, governance and continuous improvement.
• Develop, review and maintain policies, procedures and quality systems.
• Monitor outcomes, client feedback, complaints and quality metrics to identify improvement opportunities.
• Lead audits, evaluations and continuous improvement activities.Establish and facilitate the Veteran Services Quality Management Committee.
• Support managers with governance, compliance and best-practice service delivery.
• Build strong relationships with Defence, Ex-Service Organisations (ESOs), government agencies and community partners.
• Champion the use of RiskMan and provide regular quality and compliance reporting.

About You

• Demonstrated experience in quality management within the health, community or human services sector.
• Proven leadership experience in quality, governance and continuous improvement.
• Strong stakeholder management skills and the ability to balance competing priorities in a fast-paced environment.
• Experience developing and implementing quality frameworks, policies and governance processes.
• Excellent analytical, reporting and communication skills.

Why Join RSL LifeCare?

• Salary packaging benefits of up to $15,900 per year through our not-for-profit status.
• Access to Maxxia Rewards, with discounts across hundreds of leading retailers.
• Fitness Passport membership.
• Universal Parental Leave.
• 17.5% leave loading on annual leave.
• Meaningful work supporting veterans and their families.
• Flexible part-time arrangement (3-4 days per week).
• Collaborative and supportive team environment.
• Ongoing learning and professional development opportunities.

Our Commitment to Diversity

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team. We value diversity and inclusion and welcome applications from people across our community, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples. We are committed to creating a workplace where everyone feels safe, respected, valued and heard, regardless of gender, sexual orientation, ethnicity, age or disability. It is a mandatory requirement for employees working in the aged care sector to hold a valid Police Check and/or NDIS Worker Screening Check, as required for the role. All clearances must be verified prior to commencement with RSL LifeCare.

Location

North Sydney

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.