Peak-Season Customer Support Pro (4-Month Contract)

EssilorLuxottica; North Sydney Council; Hybrid; AUD 34,440,000 - 48,216,000; Full time

Benefits offered by this job

Flexible hybrid working

Career development programs

Exposure to iconic brands

Job summary

EssilorLuxottica is seeking 5 Customer Support Specialists for a 4-month fixed-term contract from November to February, with 1 month of fully paid training in October. The role offers flexible hybrid working arrangements and exposure to iconic brands such as Ray-Ban and Oakley, with a modern office view of Sydney Harbour.

Join the vibrant customer support team during peak season, handling inquiries, data updates and end-to-end support to ensure an exceptional customer experience.

Qualifications

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural problem solver, communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Strong attention to detail.
• Solid knowledge and understanding of Microsoft Office suite.

Responsibilities

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide end-to-end support by working with internal and external departments to resolve customer and/or system issues.
• Assist customers effectively by improving their overall customer experience across our products and services.
• Ensure compliance as per Luxottica's work health and safety policies and procedures.

Skills

Customer service

Problem solving

Communication

Attention to detail

MS Office

Tools

Microsoft Office

Job description

EssilorLuxottica is seeking 5 Customer Support Specialists for a 4-month fixed-term contract from November to February, with 1 month of fully paid training in October. The role offers flexible hybrid working arrangements and exposure to iconic brands such as Ray-Ban and Oakley, with a modern office view of Sydney Harbour.

Join the vibrant customer support team during peak season, handling inquiries, data updates and end-to-end support to ensure an exceptional customer experience.