Customer Support Specialist

EssilorLuxottica; North Sydney Council; Hybrid; AUD 34,440,000 - 48,216,000; Full time

Benefits offered by this job

Flexible hybrid working

Career development programs

Exposure to iconic brands

Job summary

EssilorLuxottica is seeking 5 Customer Support Specialists for a 4-month fixed-term contract from November to February, with 1 month of fully paid training in October. The role offers flexible hybrid working arrangements and exposure to iconic brands such as Ray-Ban and Oakley, with a modern office view of Sydney Harbour.

Join the vibrant customer support team during peak season, handling inquiries, data updates and end-to-end support to ensure an exceptional customer experience.

Qualifications

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural problem solver, communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Strong attention to detail.
• Solid knowledge and understanding of Microsoft Office suite.

Responsibilities

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide end-to-end support by working with internal and external departments to resolve customer and/or system issues.
• Assist customers effectively by improving their overall customer experience across our products and services.
• Ensure compliance as per Luxottica's work health and safety policies and procedures.

Skills

Customer service

Problem solving

Communication

Attention to detail

MS Office

Tools

Microsoft Office

Job description

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Ready to join us for peak season? Get paid while you train!

EssilorLuxottica is looking for 5 Customer Support Specialists to join our team on a 4-month fixed-term contract from November to February, with 1 month of fully paid training in October to set you up for success!

This is a great opportunity to join our vibrant and experienced Customer Support team during our busiest time of the year, helping customers have an exceptional experience when they need us most.

Why Us?

• Flexible hybrid working arrangements to support work-life balance
• Opportunities to work with iconic brands including Ray-Ban, Oakley and Sunglass Hut
• Modern office environment with stunning views of Sydney Harbour!
• Career development opportunities with access to learning and growth programs

Your Responsibilities

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide end-to-end support by working with internal and external departments to resolve customer and/or system issues.
• Assist customers effectively by improving their overall customer experience across our productsand services.
• Ensure compliance as per Luxottica's work health and safety policies and procedures

Skills & Experience

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural problem solver, communicatorand solution focused
• Initiative to 'think outside the box' to ensure best solutions for our customers
• Strong attention to detail
• Solid knowledge and understanding of Microsoft Office suite

Please note as we are in our peak season our lock out period is from 18th November- 28th February 2025, to be successfull for this role applicants must not have annual leave booked during this time (excluding public holidays).

Candidates on a Working Holiday Visa will be considered

We areEssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.