Payroll Production Service Officer

NSW Department of Customer Service; Goulburn; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

NSW Department of Customer Service is seeking a Payroll Production Service Officer for a hybrid role across Parramatta, Orange and Goulburn. The position involves pre, live and post payroll processing, error resolution and continuous improvement to ensure accurate payroll and timely entitlements.

In-office presence is 2–3 days per week, with flexibility to align to workplace policies. The role requires demonstrated payroll experience in complex environments, strong interpretation of legislation

Qualifications

• Demonstrated payroll experience in a complex payroll environment.
• Experience interpreting legislation, awards, policies and employment conditions.
• Strong knowledge of payroll processing and compliance requirements.
• Technical expertise in payroll specialisations such as Single Touch Payroll & Superannuation.

Responsibilities

• Undertake pre, live and post payroll production processing and validation to enable accurate payroll execution and timely payment of payroll and entitlements.
• Investigate and resolve errors or discrepancies identified during payroll production and implement improvements to procedures and checklists.
• Maintain up-to-date payroll procedures and checklists to ensure consistent outcomes.
• Collaborate on system and process improvement recommendations by identifying issues.
• Monitor and manage workflow priorities to meet payroll deadlines and service commitments.
• Provide guidance, coaching, training and support to team members as required.
• Identify opportunities for process improvement and contribute to initiatives that enhance payroll service delivery.
• Build and maintain effective working relationships with internal and external stakeholders.
• Escalate risks and complex issues to ensure compliance and service excellence.

Skills

Payroll experience

Legislation interpretation

Analytical skills

Communication skills

Stakeholder management

STP & Superannuation knowledge

Tools

Payroll systems

Job description

Payroll Production Service Officer, Payroll Production and Transformation - Parramatta, Orange and Goulburn - please provide your choice of location in your application.

• Salary Range: $102,936 - 113,579 plus superannuation and leave loading
• Employment Type: Full-Time, Ongoing
• Location: Parramatta, Orange and Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
• Application Closing: 10.59am, 22 September 2026

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What you will do

• Undertake pre, live and post payroll production processing and validation to enable accurate payroll execution and timely payment of payroll and associated entitlements.
• Investigate and resolve errors or discrepancies identified during the payroll production process and implement improvements to procedures and checklists to prevent recurrence and enhance payroll accuracy, efficiency and integrity.
• Maintain up-to-date payroll procedures and checklists to ensure consistent and accurate payroll production outcomes.
• Collaborate and contribute to system and process improvement recommendations by identifying issues.
• Monitor and manage workflow priorities to meet payroll deadlines and service commitments.
• Provide guidance, coaching, training, and support to team members where required.
• Identify opportunities for process improvement and contribute to initiatives that enhance payroll service delivery.
• Build and maintain effective working relationships with internal and external stakeholders.
• Escalate risks and complex issues appropriately to ensure compliance and service excellence.

About You

The successful candidate must demonstrate strong capabilities in:

• Demonstrated payroll experience in a complex payroll environment.
• Experience interpreting legislation, awards, policies, guidelines, and employment conditions.
• Strong knowledge of payroll processing and compliance requirements.
• Technical expertise in one or more payroll specialisations, such as - Single Touch Payroll & Superannuation.
• Strong analytical and problem-solving skills with the ability to resolve payroll issues effectively.
• Excellent communication and customer service skills.
• The ability to manage competing priorities and work effectively in a high-volume environment.
• Experience using payroll systems and technology to deliver efficient and accurate outcomes.

Salary Grade 5/6, with the base salary for this role starting at 102,936 base plus superannuation

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

For enquiries relating to recruitment please contact Scott Walker via [e-mail].

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.