payroll support officer

HR Partners; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid working flexibility

Job summary

HR Partners is assisting a VIC government agency in Melbourne CBD to recruit a Payroll Support Officer on a 3-month contract with potential extensions. The role focuses on payroll data administration, accuracy checks, and responsive helpdesk support for employees and stakeholders.

Key duties include maintaining master data in SAP and PayGlobal, verifying payroll inputs, and assisting the Payroll Service Centre Team Leader with day-to-day operations. Hybrid working flexibility is available.

Qualifications

• Experience working in a multi-award payroll environment.
• Proven knowledge and experience with SAP and/or PayGlobal systems.
• Ability to maintain accuracy in payroll data and support stakeholders.

Responsibilities

• Maintain and process employee master data across SAP and PayGlobal, including banking details and work schedules.
• Review and audit payroll inputs to ensure accuracy of overtime and leave balances.
• Provide confidential payroll support to internal employees and external stakeholders.

Skills

Payroll SAP

PayGlobal

Data entry

Customer service

Education

Diploma in Payroll

Tools

SAP ERP

PayGlobal

Job description

• Melbourne CBD location with hybrid working flexibility
• 3 month contract with possible extensions

About the Role

Our client is a VIC government agency based in the Melbourne CBD. They are currently seeking a Payroll Support Officer to come in and join their team on a 3 month contract with possible extensions.

Requirements for this role include:

• Previous experience working in a multi-award payroll or office environment
• Proven knowledge and experience with SAP and/or Payglobal systems

Key responsibilities will include:

• Payroll Master Data Administration: Maintain and process core employee master data across SAP and PayGlobal, including banking details, Rostered Days Off (RDO), and work schedules.
• Payroll Data Verification & Quality Control: Review and audit critical payroll inputs within SAP and PayGlobal, verifying accuracy across entries such as overtime hours and leave balances.
• Customer Service & Query Resolution: Deliver confidential, responsive support to internal employees and external stakeholders, handling complex questions directly or redirecting inquiries to the appropriate channels.
• Operational Support & Collaboration: Assist the Payroll Service Centre Team Leader and Payroll Services Manager in coordinating day-to-day payroll operations and operational priorities in line with skill scope.
• Records Management & Compliance: Establish, organise, and uphold an accurate filing and archiving system for all payroll records to ensure ongoing regulatory and audit compliance.
• Helpdesk Operations & Workflow Coordination: Provide dedicated payroll helpdesk support, including reviewing and vetting incoming forms, routing tasks to processing teams, and reprinting payslips upon request.