Payroll & Salary Packaging Specialist - Service Excellence

Paywise; North Sydney; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Modern Sydney office

Competitive salary + superannuation

Loyalty Leave

Career development opportunities

Salary packaging benefits

Résumé du poste

Paywise is seeking a Payroll Operations Consultant to join our team in Sydney. The role focuses on accurate salary packaging, GST contributions and timely payroll processing for members and employer clients, with a strong emphasis on compliance and excellent customer care.

You will support daily operations, respond to enquiries, process payments and drive continuous improvement to enhance service delivery and efficiency. A collaborative, fast-paced environment awaits you.

Qualifications

• Experience in high-volume processing, payroll, administration or financial services.
• Strong customer service experience with a commitment to service excellence.
• Excellent attention to detail and a high level of accuracy.
• Strong verbal and written communication skills.

Responsabilités

• Provide phone coverage and assist with employer enquiries to deliver accurate information and high-standard service.
• Prepare and issue Payroll Deduction Advice and associated invoices.
• Allocate salary packaging and GST contributions accurately within service standards.
• Process daily payment batches and returns (EFT, BPAY).
• Process superannuation contributions and manual refunds.
• Perform general banking and payment administration activities.
• Respond to email enquiries via ticketing system.
• Support member and employer queries via phone, email, chat and other channels.

Connaissances

Customer service

Attention to detail

Organisational skills

Communication

Formation

Finance, Commerce or related discipline

Outils

MS Office

Description du poste

Paywise is seeking a Payroll Operations Consultant to join our team in Sydney. The role focuses on accurate salary packaging, GST contributions and timely payroll processing for members and employer clients, with a strong emphasis on compliance and excellent customer care.

You will support daily operations, respond to enquiries, process payments and drive continuous improvement to enhance service delivery and efficiency. A collaborative, fast-paced environment awaits you.