Payroll Operations & Client Services Specialist

Paywise; North Sydney; Vor Ort; AUD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary + superannuation

Loyalty Leave

Career development opportunities

Salary packaging benefits

Ongoing training and professional dev.

Employee Assistance Program (Sonder)

Zusammenfassung

Paywise is seeking a motivated Payroll Operations Consultant to join our Sydney office. You will manage salary packaging, GST contributions and payment requests for members and employer clients in a fast-paced environment.

Reporting to the Payroll Operations Team Leader, you will ensure accurate processing, strong customer care and compliance while contributing to operational excellence.

Qualifikationen

• Experience working in a high-volume processing, payroll, administration or financial services environment.
• Strong customer service experience with a commitment to service excellence.
• Excellent attention to detail and a high level of accuracy.
• Strong verbal and written communication skills.
• Confidence working across multiple systems and Microsoft Office applications.
• Ability to manage deadlines and priorities work effectively.
• A collaborative approach and willingness to contribute to team success.
• A commitment to compliance, quality and continuous improvement.

Aufgaben

• Provide phone coverage, assisting with employer enquiries and communications, and helping to deliver accurate information, timely follow-up and a high standard of customer service across employer interactions.
• Prepare and issue Payroll Deduction Advice and associated invoices.
• Allocate salary packaging and GST contributions accurately and within service standards.
• Process daily payment batches and payment return, including EFT and BPAY transactions.
• Process superannuation contributions and manual refund requests.
• Perform general banking and payment administration activities.
• Respond to email enquiries received via our ticketing system.
• Support member and employer queries through phone, email, chat and other communication channels.

Kenntnisse

High-volume processing

Payroll experience

Customer service

Attention to detail

Verbal communication

Written communication

MS Office

Deadline & priority management

Ausbildung

Finance or Commerce degree or related discipline

RG146 Tier 2 in Deposit Products and Non-Cash Payment Facilities

Tools

N/A

Jobbeschreibung

Paywise is seeking a motivated Payroll Operations Consultant to join our Sydney office. You will manage salary packaging, GST contributions and payment requests for members and employer clients in a fast-paced environment.

Reporting to the Payroll Operations Team Leader, you will ensure accurate processing, strong customer care and compliance while contributing to operational excellence.