Client Services Consultant

Paywise; North Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Loyalty Leave

Career development opportunities

Salary packaging benefits

Ongoing training and professional dev.

Employee Assistance Program (Sonder)

Job summary

Paywise is seeking a motivated Payroll Operations Consultant to join our Sydney office. You will manage salary packaging, GST contributions and payment requests for members and employer clients in a fast-paced environment.

Reporting to the Payroll Operations Team Leader, you will ensure accurate processing, strong customer care and compliance while contributing to operational excellence.

Qualifications

• Experience working in a high-volume processing, payroll, administration or financial services environment.
• Strong customer service experience with a commitment to service excellence.
• Excellent attention to detail and a high level of accuracy.
• Strong verbal and written communication skills.
• Confidence working across multiple systems and Microsoft Office applications.
• Ability to manage deadlines and priorities work effectively.
• A collaborative approach and willingness to contribute to team success.
• A commitment to compliance, quality and continuous improvement.

Responsibilities

• Provide phone coverage, assisting with employer enquiries and communications, and helping to deliver accurate information, timely follow-up and a high standard of customer service across employer interactions.
• Prepare and issue Payroll Deduction Advice and associated invoices.
• Allocate salary packaging and GST contributions accurately and within service standards.
• Process daily payment batches and payment return, including EFT and BPAY transactions.
• Process superannuation contributions and manual refund requests.
• Perform general banking and payment administration activities.
• Respond to email enquiries received via our ticketing system.
• Support member and employer queries through phone, email, chat and other communication channels.

Skills

High-volume processing

Payroll experience

Customer service

Attention to detail

Verbal communication

Written communication

MS Office

Deadline & priority management

Education

Finance or Commerce degree or related discipline

RG146 Tier 2 in Deposit Products and Non-Cash Payment Facilities

Tools

N/A

Job description

About Us

At Paywise, we're dedicated to helping Australians get more from their income through salary packaging and novated leasing solutions. With a strong focus on service, innovation and people, we make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.

About Us

At Paywise, we're dedicated to helping Australians get more from their income through salary packaging and novated leasing solutions. With a strong focus on service, innovation and people, we make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.

Our team thrives in a collaborative culture where every employee plays an important role in our success. We are passionate about delivering exceptional service to our members and employer partners, while creating opportunities for our people to grow, develop and make a meaningful impact.

As we continue to grow, we're seeking a motivated and detail-oriented Payroll Operations Consultant to join our team. This is an exciting opportunity for someone with payroll, salary packaging, financial services or administration experience who enjoys delivering exceptional service, working in a fast-paced environment and contributing to operational excellence.

What We Offer

• Modern Sydney office
• Competitive salary + superannuation
• Loyalty Leave, recognising and rewarding your ongoing commitment
• Career development opportunities within a growing and evolving organisation
• Salary packaging benefits available to all employees
• Ongoing training and professional development
• Employee Assistance Program (Sonder) providing 24/7 confidential support for you and your immediate family
• A supportive and collaborative culture where contributions are recognised and celebrated

Working Arrangement

This role is based in our office five days per week.

As a highly collaborative operational team, we value face-to-face interaction, real-time problem solving and hands‑on support, which helps us deliver exceptional outcomes for our members, employers and colleagues.

About The Opportunity

Reporting to the Payroll Operations Team Leader, the Client Services Consultant plays a key role in ensuring the accurate and timely processing of salary packaging, GST contributions and payment requests for our members and employer clients.

This role supports the delivery of high-quality payroll services while maintaining a strong focus on compliance, customer care and operational efficiency.

Your Key Responsibilities Will Include

• Provide phone coverage, assisting with employer enquiries and communications, and helping to deliver accurate information, timely follow-up and a high standard of customer service across employer interactions.
• Prepare and issue Payroll Deduction Advice and associated invoices.
• Allocate salary packaging and GST contributions accurately and within service standards.
• Process daily payment batches and payment return, including EFT and BPAY transactions.
• Process superannuation contributions and manual refund requests.
• Perform general banking and payment administration activities.
• Respond to email enquiries received via our ticketing system
• Support member and employer queries through phone, email, chat and other communication channels.

About You

You are a highly organised and customer-focused professional who enjoys working in a fast-paced environment.

You take pride in delivering accurate work, managing competing priorities and providing exceptional service to customers and colleagues alike.

To Be Successful In This Role, You Will Bring

• Experience working in a high-volume processing, payroll, administration or financial services environment.
• Strong customer service experience with a commitment to service excellence.
• Excellent attention to detail and a high level of accuracy.
• Strong verbal and written communication skills.
• Confidence working across multiple systems and Microsoft Office applications.
• The ability to manage deadlines and priorities work effectively.
• A collaborative approach and willingness to contribute to team success.
• A commitment to compliance, quality and continuous improvement.

Highly Regarded

• Experience within salary packaging, payroll or related financial services environments.
• Knowledge of Fringe Benefits Tax (FBT) and GST administration.
• RG146 Tier 2 in Deposit Products and Non-Cash Payment Facilities.
• Qualification in Finance, Commerce or a related discipline.

Why Join Paywise?

At Paywise, you'll have the opportunity to build your career within a supportive and growing organisation while making a meaningful impact on our members and employer clients.

You'll work alongside experienced professionals, develop valuable industry expertise and contribute to delivering outstanding service outcomes every day.

If you're looking for a role where your attention to detail, customer focus and operational excellence will be valued, we'd love to hear from you.

Next Steps

At Paywise, we are committed to creating a diverse, inclusive and supportive workplace.

We welcome applications from individuals of all backgrounds and experiences.