Payments Operations Team Member — Hybrid Role

Westpac; Parramatta; Híbrido; AUD 60 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mortgage rates

Flexible work

Leave options

Learning & development

Volunteer opportunities

Resumo da oferta

Westpac Institutional Bank Operations in Parramatta is seeking a Team Member to support day-to-day client enquiries, transactions and requests. You will handle calls and emails, take ownership of queries and work toward clear resolutions, while maintaining accuracy in a fast-paced environment.

In this permanent role, you’ll start with full-time office-based training for three months, then transition to a hybrid setup with two days per week in the office, balancing workload and regulatory

Qualificações

• Strong written and verbal communication.
• Excellent organisational and time management skills.
• Understanding of banking or finance, privacy, risk and compliance.
• Proficiency with Word, Excel and Outlook.
• Proactive and collaborative team player.

Responsabilidades

• Support day-to-day enquiries and transactions for institutional clients.
• Communicate with customers by phone and email, resolving queries.
• Collaborate with operations, risk, fraud, phone and branch teams.
• Maintain accuracy while adhering to privacy, risk and regulatory requirements.

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Westpac Institutional Bank Operations in Parramatta is seeking a Team Member to support day-to-day client enquiries, transactions and requests. You will handle calls and emails, take ownership of queries and work toward clear resolutions, while maintaining accuracy in a fast-paced environment.

In this permanent role, you’ll start with full-time office-based training for three months, then transition to a hybrid setup with two days per week in the office, balancing workload and regulatory