Virtual Business Banking Team Lead – Flexible Work

Westpac Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee mortgage discounts

Flexible work arrangements

Learning & development

Community volunteering

Job summary

Westpac Group is seeking a Team Manager, Virtual Business Servicing in Parramatta, NSW to lead a high-performing bankers team serving Australian business customers nationwide. You will coach, develop and empower staff to deliver outstanding service while upholding risk and compliance standards.

You’ll drive accountability, continuous improvement and customer obsession as the bank moves toward becoming Australia’s #1 banking partner for life. This full-time role is based in Parramatta.

Qualifications

• Proven leadership experience in contact centre or virtual banking environments.
• Ability to coach, develop and manage performance.
• Strong understanding of risk and compliance in banking.

Responsibilities

• Lead a high-performing team of bankers servicing business customers nationwide.
• Drive exceptional customer outcomes while managing risk and compliance.
• Foster accountability and continuous improvement within the team.

Skills

Leadership

Coaching

Risk management

People management

Customer service

Job description

Westpac Group is seeking a Team Manager, Virtual Business Servicing in Parramatta, NSW to lead a high-performing bankers team serving Australian business customers nationwide. You will coach, develop and empower staff to deliver outstanding service while upholding risk and compliance standards.

You’ll drive accountability, continuous improvement and customer obsession as the bank moves toward becoming Australia’s #1 banking partner for life. This full-time role is based in Parramatta.