Team Member - Payment Services Operations (18-Month Max Term Role)

Westpac; Parramatta; Hybrid; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible work arrangements

Leave options: Culture, Lifestyle and…

Training and development opportunities

Community volunteering

Job summary

Westpac Institutional Bank Operations is seeking a Team Member to support day-to-day enquiries and transactions for institutional clients by phone and email. You will own queries and work toward prompt, accurate resolutions in a fast-paced environment.

You will collaborate with operations, risk, fraud and branch teams, build knowledge of banking processes, and help teammates while meeting daily deadlines. This role requires strong attention to detail and good time management.

Qualifications

• Strong written and verbal communication skills with the ability to engage effectively with customers and stakeholders.
• Good organisational and time management skills with the ability to manage multiple priorities while maintaining strong attention to detail.
• Understanding of banking or finance, with awareness of privacy, risk and compliance requirements.

Responsibilities

• Handle day-to-day enquiries and transactions from institutional clients by phone and email.
• Collaborate with teams across Westpac (operations, risk, fraud, phone and branches) to resolve queries.
• Maintain accuracy and meet time-sensitive deadlines in a fast-paced environment.

Skills

Communication skills

Time management

Banking knowledge

MS Office

Customer service

Tools

Microsoft Office

Job description

Create your best future and join Westpac as a Team Member - Payment Services Operations

What’s the role?

As a Team Member in Westpac Institutional Bank Operations, you’ll help deliver a great experience for our institutional clients by supporting their day-to-day enquiries, requests and transactions. You’ll communicate with customers by phone and email, taking ownership of queries and working through them to an appropriate resolution.

You’ll work closely with teams across Westpac, including operations, risk, fraud, phone and branch teams, sharing information and helping resolve customer enquiries. You’ll also build your knowledge of banking processes and systems, support your colleagues and contribute to a collaborative team environment.

This is a fast-paced, high-volume operational role where you’ll manage a broad range of client enquiries, transactions and operational activities. You’ll need strong attention to detail, sound judgement and a focus on accuracy, particularly when working within risk and regulatory requirements. Strong organisation and time management skills will be important, along with the ability to build positive relationships and communicate confidently with stakeholders across the business. The team works to important daily deadlines, so you’ll need to manage competing priorities and ensure time-sensitive work is completed within required timeframes. From time to time, additional flexibility, including overtime, may be required to meet critical customer, operational and regulatory commitments.

This is an 18-month max term opportunity based in Parramatta. For your first three months, you’ll work full-time from the office while completing your training and learning alongside a dedicated buddy. Once you’ve completed this initial training period, you’ll move to a hybrid working arrangement with two days per week in the office.

What do I need?

You’ll be someone who enjoys helping customers, can manage competing priorities and communicates confidently with a range of people. You’ll bring:

• Strong written and verbal communication skills, with the ability to engage effectively with customers and stakeholders and build positive working relationships.
• Good organisational and time management skills, with the ability to manage multiple priorities while maintaining strong attention to detail.
• An understanding of banking or finance, together with an awareness of privacy, risk and compliance requirements.
• Practical skills using Microsoft Office applications, including Word, Excel and Outlook.
• A proactive and positive approach to problem-solving, customer service and working collaboratively as part of a team.

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

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