Payments API Onboarding & Integration Specialist

Zenith Payments

Sydney

On-site

AUD 100,000 - 140,000

Full time

8 days ago

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Benefits offered by this job

5 Odd Job Days

Generous paid parental leave

Competitive remuneration package

Job summary

Zenith Payments is seeking an Integration and Technical Product Specialist in Sydney to be the primary contact for software integration partners and clients. You will help them design, test and maximize use of Zenith's APIs and integration solutions, collaborating with sales, IT development, customer support and operations.

You will lead onboarding, guide stakeholders through setup and configuration, and support UAT and product enhancements.

Qualifications

Experience working with APIs and integration platforms.
Background in technical support, product, or customer success.
Experience with user acceptance testing or client implementations.
Ability to document and explain complex technical concepts clearly.
Strong written and verbal communication with partners.

Responsibilities

Be the first point of contact for integration partners, resolving queries with Zenith teams.
Help partners use our APIs and integration solutions from briefing to rollout and ongoing support.
Lead partner onboarding, including plans, setup, testing and payment options configuration.
Run and support user acceptance testing with partners and on new product enhancements.
Guide partners and internal teams on product usage, configuration and functionality.
Track partner needs, identify blockers, and advocate product improvements.
Build long-term relationships with integration partners and their teams.