Patron Engagement Library Officer — Frontline & LMS Support

The Australian Institute Of Physics; Adelaide; On-site; AUD 60,000 - 70,000; Full time

Job summary

Flinders University Library in Bedford Park (Kaurna Country) invites applications for a Library Officer (Patron Engagement). The role delivers high-quality frontline customer service across phone, email and face-to-face enquiries, helping students and staff access library resources and spaces.

You will support Learning Management System enquiries, refer complex issues to specialist teams, and create engaging social media content to improve user experience.

Responsibilities

• Frontline Library Officer responsibilities include customer service via phone, email and face-to-face interactions.
• Support Learning Management System enquiries and refer complex issues to specialist teams.
• Create engaging social media content to improve user experience.

Job description

Flinders University Library in Bedford Park (Kaurna Country) invites applications for a Library Officer (Patron Engagement). The role delivers high-quality frontline customer service across phone, email and face-to-face enquiries, helping students and staff access library resources and spaces.

You will support Learning Management System enquiries, refer complex issues to specialist teams, and create engaging social media content to improve user experience.