Patron Engagement Library Officer — Flexible Hours

01 Flinders University; Adelaide; On-site; AUD 85,000 - 93,000; Full time

Benefits offered by this job

17% Superannuation + packaging

Flexible working arrangements

Staff wellbeing program

Professional development opportunities

Diversity awards & inclusive culture

On-campus health care & amenities

Job summary

Flinders University Library is seeking a Library Officer (Patron Engagement) to deliver frontline customer service across multiple channels and assist students and staff with accessing library resources and navigating systems. The role includes supporting LMS enquiries, creating engaging social media content, and contributing to improvements in user experience.

Based at Bedford Park, Kaurna Country, the position supports the University’s learning, teaching and research goals and fosters a

Qualifications

• Experience delivering frontline customer service.
• Strong digital literacy across online systems and platforms.
• Ability to build positive working relationships within a team.
• Excellent communication, organisational and problem-solving skills.

Responsibilities

• Provide excellent customer service via phone, email and face-to-face enquiries.
• Help students and staff access library resources, services and spaces.
• Support LMS enquiries and refer complex matters to specialists.
• Create engaging social media content and contribute to user-experience initiatives.

Skills

Frontline customer service

Digital literacy

Cross-team collaboration

Communication skills

Problem solving

Tools

Learning Management System

Job description

Flinders University Library is seeking a Library Officer (Patron Engagement) to deliver frontline customer service across multiple channels and assist students and staff with accessing library resources and navigating systems. The role includes supporting LMS enquiries, creating engaging social media content, and contributing to improvements in user experience.

Based at Bedford Park, Kaurna Country, the position supports the University’s learning, teaching and research goals and fosters a