Library Patron Engagement Specialist — Flexible Hours

Flinders University; Adelaide; On-site; AUD 85,000 - 93,000; Full time

Benefits offered by this job

Flexible working arrangements

17% Superannuation + salary packaging

Professional development opportunities

Job summary

Flinders University Library is seeking a dedicated Library Officer (Patron Engagement) to deliver high-quality frontline customer service across multiple channels and support students and staff in accessing library resources and spaces. The role involves assisting with LMS inquiries, building positive relationships, and creating engaging social media content to enhance the user experience.

Located at Bedford Park, Kaurna Country, this fixed-term position supports the university's learning and

Qualifications

• Frontline customer service experience is essential.
• Strong digital literacy across online platforms and systems.
• Well-developed communication, organisational and problem-solving skills.

Responsibilities

• Deliver excellent customer service via phone, email and in-person inquiries.
• Assist students and staff to access and use library resources, services and spaces.
• Support LMS inquiries and escalate complex issues to specialist teams.
• Create engaging social media content and contribute to user experience initiatives.

Skills

Customer service

Digital literacy

Communication

Teamwork

Tools

Learning Management System

Job description

Flinders University Library is seeking a dedicated Library Officer (Patron Engagement) to deliver high-quality frontline customer service across multiple channels and support students and staff in accessing library resources and spaces. The role involves assisting with LMS inquiries, building positive relationships, and creating engaging social media content to enhance the user experience.

Located at Bedford Park, Kaurna Country, this fixed-term position supports the university's learning and