Frontline Library Officer: Patron Engagement

The Australian Institute of Physics; Adelaide; Hybrid; AUD 85,000 - 93,000; Full time

Benefits offered by this job

17% Superannuation

Flexible working arrangements

Staff study offers

Job summary

Flinders University Library in Bedford Park (Kaurna Country) invites applications for a Library Officer (Patron Engagement). The role delivers high-quality frontline customer service across phone, email and face-to-face enquiries, helping students and staff access library resources and spaces.

You will support Learning Management System enquiries, refer complex issues to specialist teams, and create engaging social media content to improve user experience.

Qualifications

• Experience delivering frontline customer service across multiple channels (phone, email, face-to-face).
• Strong digital literacy across online systems and platforms.
• Ability to work collaboratively within a team and support colleagues.
• Excellent written and interpersonal communication skills.

Responsibilities

• Provide frontline customer service via phone, email and in person.
• Assist students and staff to access library resources, spaces and systems.
• Support LMS enquiries and refer complex matters to specialist teams.
• Create engaging social media content to improve user experience.

Skills

Frontline customer service

Digital literacy

Team collaboration

Communication skills

Job description

Flinders University Library in Bedford Park (Kaurna Country) invites applications for a Library Officer (Patron Engagement). The role delivers high-quality frontline customer service across phone, email and face-to-face enquiries, helping students and staff access library resources and spaces.

You will support Learning Management System enquiries, refer complex issues to specialist teams, and create engaging social media content to improve user experience.