Patient Travel & Subsidy Access Coordinator

Queensland Government; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Beaudesert Hospital is seeking a Patient Travel Officer to provide efficient, confidential administrative support enabling patients to access the Patient Travel Subsidy Scheme (PTSS). You will guide patients through requirements, process documentation and liaise with stakeholders to support timely payments and a positive patient experience.

You will process, scan and submit applications, maintain the PTIMS database and support timely payments.

Qualifications

• Demonstrated administrative skills, with patient travel experience highly regarded.
• Strong communication and interpersonal skills, with the ability to support people who may be vulnerable or distressed.
• Intermediate to advanced computer skills, with confidence using databases and Microsoft Office applications.

Responsibilities

• Assist patients with PTSS applications, ensuring documentation is accurate, complete and compliant with guidelines.
• Process, scan and submit applications, maintain the PTIMS database and support timely payments.
• Provide general administrative support, manage records and use hospital information systems to maintain data accuracy.
• Collaborate with colleagues across hospital services, adapting to changing priorities and supporting operational requirements.

Job description

Beaudesert Hospital is seeking a Patient Travel Officer to provide efficient, confidential administrative support enabling patients to access the Patient Travel Subsidy Scheme (PTSS). You will guide patients through requirements, process documentation and liaise with stakeholders to support timely payments and a positive patient experience.

You will process, scan and submit applications, maintain the PTIMS database and support timely payments.