Patient Experience & Services Coordinator

Queensland Government; Townsville City; On-site; AUD 57,000 - 63,000; Part time

Benefits offered by this job

4 weeks annual leave (pro rata)

12.75% superannuation employer contrib

Locality allowance

Job summary

Townsville Hospital and Health Service is seeking a temporary part-time Administrative Officer to deliver exceptional person-centred customer service to patients, families and the public. The role operates within the administrative team to support high-quality service delivery as part of Queensland Government.

You will use Microsoft Office 365 and patient information systems, read and apply standards and procedures, and work both autonomously and with a multidisciplinary team in a changing

Qualifications

• Advanced customer service experience in public health settings.
• High-level written, verbal and interpersonal skills.
• Proficient in Microsoft Office 365 and patient information systems.
• Ability to read, interpret and apply standards, policies and procedures.
• Ability to work independently or in a multidisciplinary team.
• Knowledge of values-based workplace behaviours and safety practices.
• Awareness of HR practices including WHS, employment equity and anti-discrimination.

Responsibilities

• Provide exceptional person-centred customer service to patients, families and the public.
• Support the administrative team to deliver high-quality outcomes.
• Collaborate with multidisciplinary team to coordinate tasks and workflow.

Skills

Advanced customer service

Communication skills

MS Office 365

Policy interpretation

Teamwork

Independent work

Values-based behaviour

WHS awareness

Tools

MS Office 365

Job description

Townsville Hospital and Health Service is seeking a temporary part-time Administrative Officer to deliver exceptional person-centred customer service to patients, families and the public. The role operates within the administrative team to support high-quality service delivery as part of Queensland Government.

You will use Microsoft Office 365 and patient information systems, read and apply standards and procedures, and work both autonomously and with a multidisciplinary team in a changing