Patient Services Specialist – Private Hospital, Flexible Roles

MQ Health Pty; Sydney; On-site; AUD 63,000 - 78,000; Full time

Benefits offered by this job

On-site parking

Salary packaging via Maxxia

Cafés on campus

Job summary

MQ Health Pty, Australia’s university-owned healthcare organization, invites applications for two permanent Patient Administration Officer positions at Macquarie University Hospital in North Ryde. These roles can be full-time or part-time, offering pro rata arrangements and a comprehensive salary package with 12% superannuation and salary packaging via Maxxia.

You will be the first point of contact for patients and families, handling bookings, pre-admission, reception, switchboard and inpatient

Qualifications

• Experience in a healthcare reception, bookings or patient administration role, preferably in a private hospital or healthcare setting.
• Strong verbal and written communication skills with empathy and rapport-building ability.
• High level of customer service, professionalism, and attention to confidentiality of personal, medical and financial data.
• Competency with health-related software; experience with TrakCare is an advantage.
• Willingness to work a consistent roster across hospital operating hours.

Responsibilities

• Manage patient bookings, pre-admission processes and appointment coordination, including liaison with specialists’ rooms.
• Admit patients to the hospital and complete all required admission documentation accurately and on time.
• Perform private health fund eligibility checks and support informed financial consent for insured, self-funded and third-party patients.
• Provide front desk reception and maintain the hospital main switchboard, handling enquiries in person and by phone.
• Manage competing priorities in a fast-paced admissions environment while maintaining accuracy and compliance.
• Identify and escalate issues or discrepancies promptly and contribute to a positive, team-focused work environment.

Skills

Healthcare reception experience

Verbal and written communication

Customer service orientation

Organisational skills

Team collaboration

Tools

TrakCare

Job description

MQ Health Pty, Australia’s university-owned healthcare organization, invites applications for two permanent Patient Administration Officer positions at Macquarie University Hospital in North Ryde. These roles can be full-time or part-time, offering pro rata arrangements and a comprehensive salary package with 12% superannuation and salary packaging via Maxxia.

You will be the first point of contact for patients and families, handling bookings, pre-admission, reception, switchboard and inpatient