Bookings Officer

Queensland X-Ray; Townsville City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

On-site training

Career development

Employee health & wellbeing

Job summary

Queensland X-Ray is seeking a Bookings Officer for the Townsville region. This permanent full-time role focuses on scheduling patient appointments across our Townsville practices, primarily over the phone, with potential regional rotation.

The role includes thorough training on our locations and bookings processes, and you will join a supportive team dedicated to patient care and service excellence.

Qualifications

• Demonstrated reception experience in a radiology or specialist practice is advantageous but not essential.
• Exceptional customer service skills are essential.
• Excellent communication and interpersonal skills are required.
• Ability to deliver a high level of patient care and customer service.

Responsibilities

• Answering calls and making patient bookings across Townsville practices.
• Coordinate appointments and train in booking processes.
• Provide friendly, efficient service to referrers and patients.

Skills

Reception experience

Customer service

Communication skills

Teamwork

Tools

Scheduling software

Phone system

Job description

• Join an essential services market leader
• We offer job stability and career progression
• Full time opportunity

• Medical Imaging Administration
• Medical Receptionist
• Townsville
• Full time

22/10/2026

• Join an essential services market leader
• We offer job stability and career progression
• Full time opportunity

• Medical Imaging Administration
• Medical Receptionist
• Townsville
• Full time

About Us

Queensland X-Ray has more than 50 practices, led by the most experienced team of radiologists and nuclear imaging specialists in the state. Our caring team of professionals from the technical, nursing, and admin support fields are all focused on providing the best service, care and clinical outcomes to our patients and referrers.

About The Role

We are looking for Bookings Officers to join our team in the Townsville region. These are permanent positions offered on a full-time basis.

The Bookings Team are responsible for making appointments for our patients across our Townsville practices. The role is based in our Cowboys practice, with potential requirements to rotate through the Townsville Region. This role is predominantly phone based. You will be provided a thorough training program for you to learn the complexities of the role, our locations and bookings processes.

About You

• Demonstrated reception experience within a radiology or specialist practice is advantageous but not essential
• Exceptional customer service skills
• Friendly, caring and compassionate nature with the ability to work collaboratively within a team
• Excellent communication and interpersonal skills
• Ability to deliver a high level of patient care and customer service
• Sharp attention to detail and ability to maintain confidentiality
• Demonstrated composure under pressure prioritising a commitment to service excellence
• Professional personal presentation

What we offer

• Working with the latest medical imaging equipment, in world class facilities and with experts in their field
• A friendly and caring team, who have a genuine passion for patient care
• A commitment to employee health and well-being, including access to an employee assistance program
• A commitment to on-the-job training and ongoing learning and development
• Opportunities for career advancement within the Queensland X-Ray Team

We expect that you will bring enthusiasm, professionalism, initiative and a great "can-do" attitude.

Please note, only shortlisted candidates will be contacted.