Patient Services Officer (Medical Receptionist)

GenesisCare; Rockhampton Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

9-day fortnight

Paid parental leave

Wellbeing support

Discounts on gym memberships

Bupa health cover

Job summary

GenesisCare in Rockhampton is seeking a friendly Medical Receptionist (Patient Services Officer) to support our clinical team and keep the front desk running smoothly. In this permanent role, you will coordinate patient appointments, handle enquiries, maintain patient records with confidentiality, and warmly welcome patients and families on their treatment journey.

You'll join a supportive team delivering compassionate cancer care with a 9‑day fortnight and every second Monday off, helping you

Qualifications

• Previous experience in administration or reception in a busy environment.
• Warm, approachable personality with a genuine desire to help others.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using computer systems, including Microsoft Office.
• Positive, can-do attitude and willingness to support colleagues.
• Caring and empathetic approach when supporting patients.

Responsibilities

• Be the friendly, welcoming face of our centre, ensuring patients and their families feel comfortable and supported.
• Coordinate patient appointments, manage bookings and maintain efficient daily clinic schedules.
• Respond to patient enquiries, process referrals and assist with general administration.
• Maintain accurate patient records and documentation with professionalism and confidentiality.
• Work closely with our clinical teams to ensure a smooth and positive patient experience.
• Contribute to a welcoming, organised and supportive centre environment.

Skills

Customer service

Communication

Organisational skills

MS Office

Medical reception experience

Tools

Microsoft Office

EMR/Medical software

Job description

Patient Services Officer (Medical Receptionist)

Looking for a rewarding career in healthcare where you can make a meaningful difference?

GenesisCare has an exciting opportunity for an enthusiastic and organised Medical Receptionist (Patient Services Officer) to join our friendly team in Rockhampton.

On offer is a permanent position working a 9-day fortnight, with every second Monday off, providing a great opportunity to balance your career with life outside of work.

As a key member of our Patient Support Team, you'll play an important role in ensuring the smooth day-to-day operations of our centre, coordinating patient appointments, managing enquiries and providing essential administrative support to our clinical team.

You'll also be one of the first points of contact for patients and their families, providing a welcoming, professional and compassionate service throughout their treatment journey.

Join a supportive team of healthcare professionals who are passionate about delivering exceptional cancer care. team of healthcare professionals who genuinely care about their patients and each other.

Care to Join the Team?

Looking for a rewarding career in healthcare where you can make a meaningful difference?

GenesisCare has an exciting opportunity for an enthusiastic and organised Medical Receptionist (Patient Services Officer) to join our friendly team in Rockhampton.

On offer is a permanent position working a 9-day fortnight, with every second Monday off, providing a great opportunity to balance your career with life outside of work.

As a key member of our Patient Support Team, you'll play an important role in ensuring the smooth day-to-day operations of our centre, coordinating patient appointments, managing enquiries and providing essential administrative support to our clinical team.

You'll also be one of the first points of contact for patients and their families, providing a welcoming, professional and compassionate service throughout their treatment journey.

Join a supportive team of healthcare professionals who are passionate about delivering exceptional cancer care. team of healthcare professionals who genuinely care about their patients and each other.

More specifically, you will:

• Be the friendly, welcoming face of our centre, ensuring patients and their families feel comfortable and supported.
• Coordinate patient appointments, manage bookings and maintain efficient daily clinic schedules.
• Respond to patient enquiries, process referrals and assist with general administration.
• Maintain accurate patient records and documentation with professionalism and confidentiality.
• Work closely with our clinical teams to ensure a smooth and positive patient experience.
• Contribute to a welcoming, organised and supportive centre environment.

We're interested in hearing from people who have:

• Previous experience in administration or reception within a busy, customer-focused environment. Medical experience is highly regarded but not essential!
• A warm, approachable personality and a genuine passion for helping others.
• Excellent communication and interpersonal skills, with the ability to connect with people from all walks of life.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence using computer systems, including Microsoft Office.
• A positive, can-do attitude and a willingness to support your colleagues.
• A caring and empathetic approach, particularly when supporting people through challenging times.

Benefits of joining our team:

• Enjoy a 9-day fortnight! - Every second Monday off, giving you more time to enjoy life outside of work.
• A career with purpose - Make a meaningful difference in the lives of patients and their families every day.
• Supportive team environment - Work alongside passionate healthcare professionals in a welcoming and collaborative team.
• Learning and development - Access ongoing training, professional development and opportunities to grow your career.
• Great team culture - Enjoy team activities, charity days and opportunities to connect with colleagues.
• Exclusive employee benefits - Access discounts on gym memberships, Qantas Club membership, Bupa health cover and more.
• Paid parental leave - Access 12 weeks of paid parental leave, subject to eligibility.
• Wellbeing support - Free, confidential counselling, financial, nutritional, wellbeing and legal support for you and your family through our independent Employee Assistance Program.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.

The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.