Patient Services Manager

NHS Jobs; Brighton; On-site; AUD 65,000 - 90,000; Full time

Job summary

NHS Jobs in Australia is seeking an experienced office administrator to lead the administrative team within a busy healthcare practice. You will oversee coding, manage tasks, process letters and prescriptions, and support patient-list growth while ensuring efficient service delivery.

You will manage the daily rota, motivate and develop staff, conduct supervision and appraisals, and handle onboarding, mandatory training, annual leave and sickness planning.

Responsibilities

• Oversee and ensure the delivery of activities within the administrative team such as coding, managing tasks, processing letters and prescriptions.
• Take a lead role in accurate coding, invoicing, delivery of income targets, and supporting patient list growth.
• Ensure efficient service delivery to patients.
• Manage the daily rota to ensure optimum cover is achieved.
• Lead, motivate and develop the administrative team, promoting good staff relations and effective performance.
• Actively undertake supervision and appraisals, including objective setting and staff development.
• Support staff with their personal development and help them reach their potential.
• Delegate work appropriately and effectively.
• Manage the induction, training and onboarding of new staff.
• Manage the administration team's mandatory training and e-learning compliance.
• Manage annual leave, sickness absence and workforce planning to maintain adequate service cover.
• Ensure patient-facing communications are accurate, accessible and up to date (website, social media, patient information, etc.).
• Support staff with complaints, investigations and service improvement activities.
• Use own initiative to organise workload and ensure effective operation of the administrative function.
• Provide leadership support during periods of high demand, absence or vacancy, including operational cover where required.
• Liaise effectively with secondary care, social services and other stakeholders to support patient care and service delivery.

Job description

• Oversee and ensure the delivery of activities within the administrative team such as coding, managing tasks, processing letters and prescriptions.
• Take a lead role in accurate coding, invoicing, delivery of income targets, and supporting patient list growth.
• Ensure efficient service delivery to patients.
• Manage the daily rota to ensure optimum cover is achieved.
• Lead, motivate and develop the administrative team, promoting good staff relations and effective performance.
• Actively undertake supervision and appraisals, including objective setting and staff development.
• Support staff with their personal development and help them reach their potential.
• Delegate work appropriately and effectively.
• Manage the induction, training and onboarding of new staff.
• Manage the administration team's mandatory training and e-learning compliance.
• Manage annual leave, sickness absence and workforce planning to maintain adequate service cover.
• Ensure patient-facing communications are accurate, accessible and up to date (website, social media, patient information, etc.).
• Support the Practice Manager with complaints, investigations and service improvement activities.
• Use own initiative to organise workload and ensure effective operation of the administrative function.
• Provide leadership support during periods of high demand, absence or vacancy, including operational cover where required.
• Liaise effectively with secondary care, social services and other stakeholders to support patient care and service delivery.