Deputy Practice Manager

NHS Jobs; Wakefield; On-site; AUD 90,000 - 120,000; Full time

Job summary

NHS Jobs in Australia invites applications for a Practice Manager to lead the day-to-day operations of a busy medical practice. The role spans governance, HR, patient services, IT and financial processes, with a focus on service quality and operational excellence.

You will oversee workforce planning, policy implementation, recruitment, patient experience, compliance with GDPR and quality standards, and strategic development.

Responsibilities

• Supporting the day-to-day operation of the practice.
• Assisting with the development and implementation of practice policies and procedures.
• Supporting workforce planning, rota management and leave coordination.
• Monitoring operational performance and identifying opportunities for service improvement.
• Assisting with premises and facilities management.
• Providing line management support to reception and administrative teams.
• Supporting recruitment, induction and staff development activities.
• Assisting with appraisals, probation reviews and performance management.
• Promoting staff wellbeing and positive team culture.
• Supporting delivery of an excellent patient experience.
• Assisting in the management of patient feedback and complaints.
• Helping ensure appropriate access to appointments and services.
• Supporting patient-centred service improvements.
• Assisting with CQC compliance and quality assurance activities.
• Supporting information governance, GDPR and health and safety requirements.
• Maintaining practice policies, risk assessments and governance documentation.
• Supporting incident management and organisational learning.
• Assisting with budget monitoring and resource management.
• Supporting payroll and staff administration processes.
• Processing invoices and supplier payments as required.
• Supporting contractual reporting and practice performance monitoring.
• Supporting the effective use of clinical and administrative systems.
• Liaising with IT providers regarding system performance and development.
• Supporting digital transformation and innovation projects.
• Supporting the achievement of practice objectives.
• Contributing to service development and quality improvement initiatives.
• Deputising for the Practice Manager where appropriate.
• Supporting the continued growth and success of the organisation.

Job description

The main responsibilities will include:

Operational Management

• Supporting the day-to-day operation of the practice.
• Assisting with the development and implementation of practice policies and procedures.
• Supporting workforce planning, rota management and leave coordination.
• Monitoring operational performance and identifying opportunities for service improvement.
• Assisting with premises and facilities management.

Human Resources

• Providing line management support to reception and administrative teams.
• Supporting recruitment, induction and staff development activities.
• Assisting with appraisals, probation reviews and performance management.
• Promoting staff wellbeing and positive team culture.

Patient Services

• Supporting delivery of an excellent patient experience.
• Assisting in the management of patient feedback and complaints.
• Helping ensure appropriate access to appointments and services.
• Supporting patient-centred service improvements.

Governance and Compliance

• Assisting with CQC compliance and quality assurance activities.
• Supporting information governance, GDPR and health and safety requirements.
• Maintaining practice policies, risk assessments and governance documentation.
• Supporting incident management and organisational learning.

Finance and Business Support

• Assisting with budget monitoring and resource management.
• Supporting payroll and staff administration processes.
• Processing invoices and supplier payments as required.
• Supporting contractual reporting and practice performance monitoring.

Information Technology

• Supporting the effective use of clinical and administrative systems.
• Liaising with IT providers regarding system performance and development.
• Supporting digital transformation and innovation projects.

Leadership and Strategic Development

• Supporting the achievement of practice objectives.
• Contributing to service development and quality improvement initiatives.
• Deputising for the Practice Manager where appropriate.
• Supporting the continued growth and success of the organisation.