Senior Clinic Coordinator/Manager

Monash IVF Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

9-day fortnight

Professional development

Wellbeing program

Monash IVF discounts

Employee recognition

Job summary

Sydney Ultrasound for Women, part of Monash IVF Group, is seeking a Senior Clinic Coordinator to lead the Kent Street flagship clinic. You’ll oversee daily operations, support Patient Services Coordinators and ensure a high standard of patient experience.

With minimum 5 years in medical practice management, you’ll drive staffing, scheduling, Medicare/billing alignment, and stakeholder liaison. The role offers a 9-day fortnight, professional development, and a collaborative, patient-first

Qualifications

• Minimum 5 years' experience in medical/healthcare practice management or senior clinic leadership.
• Proven track record in leading teams within a busy medical environment.
• Strong communication and interpersonal skills with high emotional intelligence.
• Ability to manage issues calmly and escalate when needed.

Responsibilities

• Provide day-to-day guidance and feedback to Patient Services Coordinators.
• Resolve routine clinic, patient and stakeholder issues and escalate significant matters.
• Review timesheets, monitor attendance and leave, and communicate absences.
• Coordinate with clinical/admin teams to optimise clinic capacity and patient flow.
• Maintain clinic standards, stock, invoices and facilities while ensuring privacy and compliance.

Skills

Clinic leadership

Staff mentorship

Medicare knowledge

Communication

Job description

Sydney Ultrasound for Women are leading the future of reproductive health

Sydney Ultrasound for Women (SUFW) is a renowned diagnostic ultrasound practice, specialising in obstetrics, gynaecology, high-risk obstetrics and reproductive genetics. As part of Monash IVF Group, we are committed to delivering exceptional care and experiences for all our patients.

Lead our flagship Kent St clinic

We are looking for an experienced Senior Clinic Coordinator to lead the day-to-day operation of our busy Kent Street flagship clinic, with the benefit of a 9-day fortnight.

Reporting to the Patient Services Manager, you will provide day-to-day leadership and support to the Patient Services Coordinators, helping to ensure the clinic operates efficiently, professionally and with a strong focus on patient experience.

This is a varied and hands‑on role where you will be a key point of contact for the team and clinic. You will help resolve day‑to‑day issues, support staff, maintain clinic standards and work closely with the Patient Services Manager and other stakeholders to keep the clinic running smoothly.

Your key responsibilities would include:

• Providing day‑to‑day guidance, support and feedback to Patient Services Coordinators
• Resolve routine clinic, patient and stakeholder issues, supporting the team with difficult situations and escalating more significant or recurring matters to the Patient Services Manager
• Review and approve staff timesheets, monitor attendance and punctuality, and ensure unexpected absences and sick leave are communicated promptly to the Patient Services Manager
• Monitor appointment-book gaps and cancellations, coordinating with clinical and administrative teams, Bookings Team Leader and Patient Services Manager to optimise clinic capacity and support efficient patient flow
• Ensure the clinic is organised, professional and operating to agreed standards, including oversight of stock, ordering, invoices and clinic facilities
• Maintain strong working relationships with doctors, clinical teams, patients and referrers
• Support compliance with Medicare and billing requirements, referrals, patient identification, privacy, training, SOPs and WHS processes
• Help maintain a consistently high standard of patient experience across the Kent St clinic
• Identify recurring operational issues and opportunities to improve clinic processes and service delivery

About you

You will be an experienced healthcare professional who enjoys being the person others can rely on to help keep a busy clinic running smoothly.

Ideally you will bring:

• Minimum 5 years' experience in medical/healthcare practice management or senior clinic leadership, with demonstrated experience supporting people and day‑to‑day clinic operations (required)
• Demonstrable track record of leading others within a busy medical practice or healthcare environment, with the ability to build rapport across diverse groups
• Confidence providing guidance and feedback to team members
• Strong communication and interpersonal skills, with high emotional intelligence
• The ability to manage challenging situations calmly and professionally
• Sound judgement and the ability to know when to resolve an issue yourself and when to elevate
• Excellent organisation, attention to detail and follow-through
• Strong knowledge of Medicare, billing and healthcare administration
• A willingness to embrace the Monash IVF Group Principles

Why work with us?

At SUFW, you'll join a passionate team delivering specialist care in one of Sydney's leading women's health practices. You'll work alongside specialised doctors, sonographers and healthcare professionals in our flagship Kent St clinic.

What's in it for you?

• 9-day fortnight - enjoy a regular day off every second week while working in a busy, rewarding clinic environment
• Professional development - access learning and development opportunities to support your career and build your skills
• Health and wellbeing support through our CU Health Employee Assistance Program, offering up to 6 complimentary wellbeing sessions per year, and Fitness Passport.
• Exclusive discounts on Monash IVF Group fertility and ultrasound services
• Employee recognition and benefits designed to support and celebrate our people
• Be part of Monash IVF Group, a leading organisation in reproductive health, with opportunities to grow your career across the broader organisation

Closing Date: 03 November 2026 (unless filled prior)

People & Culture Business Partner

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email ***********@monashivfgroup.com.