Clinic Coordinator/Manager - Women's Imaging

Monash IVF Group; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Professional development

12 weeks paid parental leave

Health and wellbeing benefits

Exclusive discounts on Monash IVFGroup

Zusammenfassung

Monash IVF Group is seeking a Clinic Coordinator/Manager for the Sydney Ultrasound for Women clinic in Frenchs Forest. You will coordinate reception, patient flow and clinic readiness to ensure smooth operations and high-quality patient care.

Working closely with the Patient Services Manager, you will guide Patient Services Coordinators, resolve routine issues and maximise clinic capacity while upholding compliance with Medicare, privacy and safety standards in a busy women’s-health environment.

Qualifikationen

• Experience in medical administration, senior reception or clinic coordination.
• Strong communication and problem-solving skills.
• Excellent attention to detail and ability to manage competing priorities.
• Knowledge of Medicare, billing and healthcare administration is beneficial.

Aufgaben

• Coordinate reception activities, patient flow and clinic readiness to support efficient operations.
• Provide day-to-day guidance, support and feedback to Patient Services Coordinators.
• Resolve routine clinic and patient issues; escalate more significant matters to the Patient Services Manager.
• Review and approve timesheets; monitor attendance and manage unexpected absences.
• Monitor appointment-book gaps and cancellations; work with Bookings and the Patient Services Manager to maximise capacity.
• Build effective relationships with doctors, sonographers, patients and clinic staff.
• Monitor patient feedback and address or escalate service concerns.
• Support compliance with Medicare, billing, privacy and WHS training.
• Coordinate stocktakes, ordering and clinic administration.

Jobbeschreibung

Clinic Coordinator/Manager - Women's Imaging

Sydney Ultrasound for Women are leading the future of reproductive health
Sydney Ultrasound for Women (SUFW) is a leading diagnostic ultrasound practice specialising in women's health, with expertise across obstetric and gynaecological ultrasound, high-risk obstetrics and reproductive genetics.

As part of Monash IVF Group, we bring together dedicated healthcare professionals committed to delivering exceptional patient care through compassion, collaboration and innovation.

The Opportunity

This is an exciting opportunity for an organised and people-focused professional to join our Sydney Ultrasound for Women (SUFW) team as a Clinic Coordinator at our Frenchs Forest clinic, located within Northern Beaches Hospital.

If you enjoy bringing people together, keeping things running smoothly and making a positive difference to the patient experience, this could be the role for you. You'll coordinate clinic workflows, support Patient Services Coordinators and help ensure the clinic operates efficiently, professionally and with a strong focus on patient care.

Working closely with the Patient Services Manager, you'll be a key point of contact for the team, helping resolve day-to-day issues, coordinating patient flow and maintaining high standards across clinic operations. From supporting staff and managing appointment-book gaps to ensuring administrative processes are completed accurately, you'll play an important role in keeping the clinic organised and patients well supported.

This is a permanent full-time opportunity for someone who enjoys a varied role, takes initiative and thrives in a busy healthcare environment.

Your responsibilities will include:

• Coordinating reception activities, patient flow and clinic readiness to support efficient clinic operations.
• Providing day-to-day guidance, support and feedback to Patient Services Coordinators.
• Resolving routine clinic and patient issues, escalating more significant or recurring matters to the Patient Services Manager.
• Reviewing and approving timesheets, monitoring attendance and communicating unexpected absences.
• Monitoring appointment-book gaps and cancellations, working with Bookings and the Patient Services
• Manager to maximise available capacity.
• Building effective working relationships with doctors, sonographers, patients and other clinic teams.
• Monitoring patient feedback and addressing or escalating service concerns.
• Supporting compliance with Medicare and billing requirements, privacy, patient identification, WHS and required training.
• Coordinating stocktakes, approved ordering, invoices and other clinic administration.

Are you the ideal candidate?

We're looking for someone who is organised, proactive and confident supporting a team in a busy medical or healthcare environment. You may already be working in medical administration, senior reception or clinic coordination and be ready to take the next step in your career.

You'll bring strong communication and problem-solving skills, excellent attention to detail and the ability to manage competing priorities. You'll be comfortable providing guidance to colleagues, taking ownership of local operational issues and knowing when to resolve matters yourself or escalating them to the Patient Services Manager.

A working knowledge of Medicare, billing and healthcare administration will be beneficial, along with the confidence to build positive relationships with patients, clinical teams and other stakeholders.

Most importantly, you'll be patient-focused, reliable and approachable, with a genuine commitment to helping your team deliver a welcoming and professional experience for every patient.

Why work with us?

We're looking for someone who is organised, proactive and confident supporting a team in a busy medical or healthcare environment. You may already be working in medical administration, senior reception or clinic coordination and be ready to take the next step in your career.

You'll bring strong communication and problem-solving skills, excellent attention to detail and the ability to manage competing priorities. You'll be comfortable providing guidance to colleagues, taking ownership of local operational issues and knowing when to resolve matters yourself or escalating them to the Patient Services Manager.

A working knowledge of Medicare, billing and healthcare administration will be beneficial, along with the confidence to build positive relationships with patients, clinical teams and other stakeholders.

Most importantly, you'll be patient-focused, reliable and approachable, with a genuine commitment to helping your team deliver a welcoming and professional experience for every patient.

Why work with us?

At SUFW, you'll be part of a team making a meaningful difference in women's health, working alongside experienced healthcare professionals in a specialist clinical environment.

As part of Monash IVF Group, you'll also enjoy access to a range of employee benefits, including:

• Professional development and mentoring to support your ongoing growth.
• 12 weeks paid parental leave to support you through life's important moments.
• Health and wellbeing benefits, including CU Health Employee Assistance Program and Fitness Passport.
• Exclusive discounts on Monash IVF Group fertility and ultrasound services.
• Employee recognition, peer support and referral programs.

If you're ready to bring your organisation, people skills and passion for patient care to our Frenchs Forest clinic, we would like to connect.

Closing Date: COB 12 November 2026 (if not filled prior)

People & Culture Business Partner

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