Cryomanagement Coordinator

Monash IVF Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Monash IVF Group in Melbourne is seeking a dedicated Cryo-Management Coordinator to support the safe handling and movement of stored embryos and gametes while delivering exceptional patient service during critical moments.

You will work with the Laboratory Supervisor and multidisciplinary teams to ensure processes are accurate, compliant, and compassionate, aligning with regulatory requirements and quality standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• High level of discretion and empathy when handling sensitive patient information.
• Proven customer service and written communication skills.
• Ability to manage multiple tasks in a fast-paced healthcare setting.

Responsibilities

• Coordinate the storage, transfer, import and export of embryos and gametes in line with legislation and clinical protocols
• Liaise with patients, laboratories and internal stakeholders to facilitate timely and accurate movement of cryostored material
• Provide compassionate support and communication to patients via phone, email and written correspondence
• Maintain accurate cryostorage records, customer communications and documentation
• Prepare and process consent forms, laboratory paperwork and related documentation
• Ensure all documentation is completed accurately and distributed in line with Monash IVF policies and legislative requirements
• Work collaboratively with nursing, genetics, embryology, donor and administrative teams
• Coordinate patient requests relating to donations and storage arrangements
• Support administrative activities, including document management, reporting and data entry
• Prepare regular operational reports and assist with ad hoc reporting requests

Skills

Communication skills

Organisational skills

Attention to detail

Customer service

Multidisciplinary collaboration

Empathy

Problem solving

Tools

Microsoft Word

Microsoft Excel

OneNote

Job description

Help shape the future of fertility care
At Monash IVF, we're passionate about helping more people achieve their dream of building a family. As one of Australia's leading fertility providers, we're challenging outdated perceptions of fertility, reducing stigma, and empowering people to make informed decisions earlier in their reproductive journey.

Behind every patient experience is a team of dedicated professionals who genuinely care. If you're highly organised, detail-oriented, compassionate, and thrive in a fast-paced environment, we'd love to hear from you.

About the Role
As our Cryo-Management Coordinator, you'll play a vital role in supporting the safe management and movement of stored embryos and gametes while delivering exceptional service to patients during some of the most significant moments of their lives.

Working closely with our Laboratory Supervisor and multidisciplinary teams across the business, you'll help ensure processes are managed accurately, sensitively, and in accordance with regulatory requirements.

Key Responsibilities

• Coordinate the storage, transfer, import and export of embryos and gametes in line with legislation and clinical protocols
• Liaise with patients, laboratories and internal stakeholders to facilitate timely and accurate movement of cryostored material
• Provide compassionate support and communication to patients via phone, email and written correspondence
• Maintain accurate cryostorage records, customer communications and documentation
• Prepare and process consent forms, laboratory paperwork and related documentation
• Ensure all documentation is completed accurately and distributed in line with Monash IVF policies and legislative requirements
• Work collaboratively with nursing, genetics, embryology, donor and administrative teams
• Coordinate patient requests relating to donations and storage arrangements
• Support administrative activities, including document management, reporting and data entry
• Prepare regular operational reports and assist with ad hoc reporting requests

About You
You're a proactive, organised professional who takes pride in delivering high-quality work and exceptional customer service. You understand the importance of accuracy and discretion, and you approach sensitive conversations with empathy and professionalism.

You'll Bring

• Outstanding communication and interpersonal skills
• Advanced proficiency in Microsoft Office, including Word, Excel and OneNote
• Exceptional attention to detail and a commitment to accuracy
• Strong customer service skills, both written and verbal
• The ability to manage multiple priorities and meet deadlines in a busy environment
• Excellent problem-solving and organisational skills
• A compassionate and empathetic approach when supporting patients
• The ability to work collaboratively within a multidisciplinary healthcare setting
• Confidence following detailed procedures, protocols and compliance requirements

At Monash IVF, you'll be part of a purpose-driven organisation where your work genuinely makes a difference.

This is a unique opportunity to combine your administrative expertise, attention to detail and people-focused approach in a role that has a real and lasting impact on patients' lives.

If you're ready to be part of a team that's leading the future of reproductive care, we'd love to hear from you.

Closing Date: Friday 30 October 2026 (Unless filled prior)

Lara Shmidel - People and Culture Business Partner
***********@monashivfgroup.com

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